Service Operations Manager

3 weeks ago


Miami, Florida, United States Warren Henry Automotive Group Full time
{"Overview": "As a Service Manager at Warren Henry Automotive Group, you will be responsible for leading a high-performing service team to deliver exceptional customer experiences and drive business growth. The ideal candidate will possess strong leadership skills, a passion for excellence, and the ability to work collaboratively with cross-functional teams to achieve business objectives.", "Responsibilities": "
\t* Develop and implement service strategies to drive revenue growth and customer satisfaction
\t* Lead and manage a team of service consultants, technicians, and support staff to ensure excellent customer service and efficient operations
\t* Collaborate with sales and marketing teams to promote service offerings and drive sales
\t* Analyze and interpret data to identify trends and opportunities for improvement
\t* Develop and implement process improvements to increase efficiency and productivity
\t* Ensure compliance with manufacturer policies and procedures
\t* Foster a culture of excellence and continuous improvement within the service department
\t* Develop and manage budgets and forecasts to ensure financial performance
\t* Build and maintain relationships with customers, vendors, and partners to drive business growth
\t* Stay up-to-date with industry trends and best practices to ensure the service department remains competitive and innovative
", "Qualifications": "
\t* Bachelor's degree in Business Administration or related field
\t* Minimum 5 years of experience in service management or a related field
\t* Proven track record of leadership and management experience
\t* Strong analytical and problem-solving skills
\t* Excellent communication and interpersonal skills
\t* Ability to work in a fast-paced environment and adapt to changing priorities
\t* Strong business acumen and financial management skills
\t* Ability to build and maintain relationships with customers, vendors, and partners
\t* Stay up-to-date with industry trends and best practices
"}

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