Housing Support Specialist

2 weeks ago

San Francisco, California, United States Catholic Charities of San Francisco Marin San Mateo Full time
Position Title: Problem Solver and Outreach Worker

ORGANIZATION OVERVIEW


Catholic Charities is a prominent nonprofit organization dedicated to providing essential human services across Northern California. Our mission is to support over 60,000 individuals from diverse backgrounds each year, addressing critical issues such as homelessness, poverty, and social inequality.

With a robust team of approximately 450 staff members and a significant budget, we are committed to delivering high-quality services that meet the urgent needs of our community.


PROGRAM & POSITION OVERVIEW


The Problem Solver and Outreach Worker plays a vital role in assisting homeless families within the community. This position focuses on engaging with families to provide advocacy, service planning, and stabilization support.


Key Responsibilities:

- Conduct assessments and triage families entering our services through various support methods, including mediation and relocation assistance.
- Facilitate outreach efforts to enhance housing retention and provide necessary referrals.
- Educate community members and service providers about available resources for homeless families.


Work Schedule: Flexible shifts of 8 hours between 7:00 AM and 7:00 PM, Monday through Friday.

ESSENTIAL DUTIES & RESPONSIBILITIES


The responsibilities of the Problem Solver and Outreach Worker include, but are not limited to:

  • Engaging in community outreach to assist marginalized individuals facing housing challenges.
  • Ensuring accurate data collection and documentation for reporting purposes.
  • Verifying self-reported homelessness, which may involve outreach to encampments.
  • Participating in relevant program and community meetings.
  • Collaborating effectively with internal and external stakeholders.
  • Accompanying families to appointments as needed.
  • Assessing family needs to establish realistic goals and provide support for various challenges.
  • Providing childcare and managing activities at the service access points.

Performance Metrics:

- Conduct a minimum of seven assessments weekly.
- Make at least five referrals each week.
- Achieve a successful problem-solving resolution weekly.
- Participate in one training session weekly.


QUALIFICATIONS


To excel in this role, candidates should possess:

  • Education or experience in trauma, domestic violence, mental health, or related fields.
  • A valid Class C California Driver's License with a clean record.
  • Bilingual proficiency in English and Spanish.
  • Strong organizational skills and attention to detail.
  • Knowledge of social service resources available in the community.
  • First Aid/CPR certification within the first 90 days of employment.

DISCLAIMER:

The above information outlines the general nature and level of work expected in this position. It is not an exhaustive list of all responsibilities and duties required. Management reserves the right to assign or reassign duties as necessary.

Catholic Charities is an equal opportunity employer, committed to diversity and inclusion in the workplace.

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