Network Operations Engineer

1 week ago

Colorado Springs, Colorado, United States Jacobs Full time

Your Contribution:

Innovating Today. Shaping Tomorrow.

At Jacobs, we are committed to your growth and success. Our work transcends mere projects; it is a shared human endeavor. We adopt a collaborative and thoughtful approach in every partnership we forge.

We challenge conventional thinking and redefine solutions to the world's most pressing issues, transforming ambitious concepts into intelligent solutions for a more interconnected and sustainable future.

Craft your career with an organization that motivates and empowers you to excel, allowing you to develop, advance, and thrive – both now and in the future.

Position Title: Network Engineer

Location: Schriever Space Force Base, Colorado Springs, CO

Relocation Assistance: Not available at this time

Remote/Telework: Not applicable for this role

Clearance Type: DoD Secret

Shift: Day shift (Monday to Friday)

Travel Required: Up to 10% of the time

Key Responsibilities:

The Network Engineer plays a vital role in supporting the Missile Defense Agency (MDA) under the Integrated Research and Development for Enterprise Solutions (IRES) contract. Responsibilities include:

  • Overseeing all aspects of a continuous 24/7 Global Network Operations Center, liaising with the MDA GNOSC event team, and supporting the GNOSC Mission Support Team.
  • Monitoring the MDA Enterprise Network utilizing tools such as Solarwinds/MicroFocus NNMi.
  • Addressing Remedy Incident Tickets and collaborating with clients to resolve network communication challenges.
  • Coordinating with DISA and DREN to identify and rectify network circuit problems.
  • Conducting Layer 1 cable troubleshooting and replacement, as well as Layer 2 port activations.
  • Providing basic troubleshooting for OSPF and BGP as required.
  • Modifying and provisioning QoS to support MDA events.
  • Assisting with basic Firewall troubleshooting under the guidance of senior staff.
  • Researching and documenting network architecture and configurations from data repositories.
  • Executing monitoring and surveillance of network, system, and cloud systems, along with incident management and MDA Cybersecurity.
  • Supporting service maintenance activities, including Change Management coordination during assigned shifts.
  • Developing event products and maintaining event baselines before and during events.
  • Managing IT incident management and escalation, ensuring effective communication of status and plans to executive management and the Government customer.
  • Collaborating with GNOSC Watch Officers and leading/training GNOSC MST personnel on IT incident management requirements.
  • Participating actively in Mission Execution Team working group meetings.
  • Assisting the MDA GNOSC Event team during Flight Test execution.
  • Serving as a subject matter expert on network transport and service delivery for MDA/IC capabilities.
  • Coordinating with relevant IRES contract teams to ensure timely implementation and delivery of task order work products.
  • Managing the Mission Support Schedule to align CIO assets with event requirements.
  • Working with the GNOSC Manager and other key personnel to meet defined service levels.
  • Executing job responsibilities across varying shifts, including day and night shifts as needed.
  • Providing guidance and troubleshooting support in dynamic, time-sensitive scenarios.
  • Offering post-event recommendations and insights.

Qualifications:

Basic Requirements:

  • One of the following combinations of education and experience: HS Diploma (or GED) with 8 years of general experience; Associate's degree with 6 years of general experience; Bachelor's degree with 4 years of general experience; Master's degree with 2 years of general experience.
  • 5 years of experience in Firewall configuration and troubleshooting, managing various network types, or VoIP Telecommunications infrastructures.
  • A current DoD IAT Level II Certification such as CompTIA Security+ CE Certification or higher.
  • An active DoD Secret Security Clearance.

Desired Qualifications:

  • Experience in metrics-based IT Operations and Maintenance (O&M) teams.
  • Familiarity with Remedy and SNMP monitoring tools.
  • Education or experience with ITIL framework and processes.
  • Hands-on experience in network engineering, including design and management of network components.
  • Experience in a network operations center or similar 24/7 IT Operations environment.
  • Knowledge of IT Network Operations and security practices.
  • Understanding of Cybersecurity principles and system/network security analysis.
  • Familiarity with Tier III Information Assurance practices and project management.
  • Ability to communicate effectively with diverse audiences.
  • Knowledge of Quality Assurance/Quality Control Inspection processes.

This position is expected to offer a salary range of $86,500 - $111,500 annually, based on experience, education, and relevant certifications.

Our health and welfare benefits are designed to support you and your priorities, including flexible work schedules, educational reimbursement, retirement benefits, health benefits, and paid time off.

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