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Junior Network Operations Engineer

2 months ago

Colorado Springs, Colorado, United States Jacobs Full time

Your Contribution:

Transforming Today. Innovating Tomorrow.

At Jacobs, we are committed to your growth and success. Our work transcends mere projects; it is a collective challenge we embrace as a community. This is why we adopt a thoughtful and collaborative approach in all our partnerships.

We aim to challenge conventional thinking and redefine solutions to the world's most pressing issues, turning visionary ideas into intelligent solutions for a more interconnected and sustainable future.

Shape your career with a company that motivates and empowers you to excel, enabling you to evolve, develop, and thrive – both now and in the future.

Position Title: Network Engineer

Location: Schriever Space Force Base, Colorado Springs, CO

Relocation Assistance: Not available at this time

Remote/Telework: Not applicable for this position

Clearance Type: DoD Secret

Shift: Day shift (Monday to Friday)

Travel Requirements: Up to 10% of the time

Key Responsibilities:

The Network Engineer plays a vital role in supporting the Missile Defense Agency (MDA) under the Integrated Research and Development for Enterprise Solutions (IRES) contract. The selected candidate will:

  • Oversee all aspects of a continuous 24/7 Global Network Operations Center, liaising with the MDA GNOSC event team, and supporting the GNOSC Mission Support Team and Network Operations Center.
  • Utilize monitoring tools such as Solarwinds/MicroFocus NNMi to oversee the MDA Enterprise Network.
  • Address Remedy Incident Tickets, collaborating with clients to resolve network communication challenges.
  • Coordinate with DISA and DREN to identify and rectify network circuit issues.
  • Conduct Layer 1 cable troubleshooting and replacement, as well as Layer 2 port activations.
  • Provide fundamental OSPF and BGP troubleshooting as required.
  • Adjust and provision QoS as necessary to facilitate MDA Events.
  • Under the guidance of senior personnel, engage in basic Firewall troubleshooting.
  • Research and document event-supporting network architecture from data repositories and configurations.
  • Implement monitoring and surveillance for network, system, and cloud environments, along with incident management and MDA Cybersecurity.
  • Assist in service maintenance activities, including Change Management coordination during assigned shifts.
  • Develop event-related products and maintain event baselines prior to and during occurrences.
  • Manage IT incident management and escalation, ensuring effective communication of status and actions to executive management and the Government customer.
  • Collaborate with GNOSC Watch Officers and Event Team, while leading and training GNOSC MST personnel on IT Incident Management protocols.
  • Participate actively in Mission Execution Team working group meetings.
  • Support the MDA GNOSC Event team during Flight Test execution, integrating contractors into the MET battle rhythm.
  • Serve as the subject matter expert on network transport and service delivery for MDA/IC capabilities required for test execution.
  • Work with Network Operations Center staff to create the "Event Preparedness Checklist" for all MA-1 events.
  • Coordinate with other relevant IRES contract teams to ensure timely implementation and delivery of all task order work products.
  • Manage the Mission Support Schedule to ensure all CIO assets align with event requirements.
  • Work with GNOSC Manager and Event Team Lead to meet defined service levels for IT Services.
  • Collaborate with Change Management and leadership to ensure service levels are met and provide insights into event impacts.
  • Execute job responsibilities, which may include varying shifts between day and night as required.
  • Guide troubleshooting efforts in dynamic scenarios, collaborating with network, systems, and application engineers.
  • Provide post-event recommendations and inputs for "Lessons Learned" and "Hot Wash" sessions.

Qualifications:

The ideal candidate will possess:

  • Strong communication skills, both verbal and written, suitable for technical and executive management levels.
  • Excellent customer service abilities.
  • Proficiency in creating detailed and comprehensive diagrams.
  • A capacity to adhere to documented processes and provide constructive feedback.
  • A collaborative mindset and ability to work effectively in a team environment.
  • Experience in training and developing lesson plans.

Basic Requirements:

  • One of the following combinations of education and experience: HS Diploma (or GED) with 8 years of general experience; Associate's degree with 6 years of general experience; Bachelor's degree with 4 years of general experience; Master's degree with 2 years of general experience.
  • A minimum of 5 years of experience in Firewall configuration and troubleshooting, various network types (LAN, WAN, VxLAN, SDN), or managing VoIP Telecommunications infrastructures.
  • A current DoD IAT Level II Certification such as CompTIA Security+ CE Certification or higher.
  • An active DoD Secret Security Clearance.

Desired Qualifications:

  • Experience in metrics-based IT Operations and Maintenance (O&M) teams.
  • Familiarity with Remedy and SNMP monitoring tools (e.g., Micro Focus/HPOV).
  • Education or experience with ITIL framework and processes, including continual service improvement and change management.
  • Hands-on experience as a network engineer, including design, implementation, and management of network components.
  • Experience in a network operations center or similar 24/7 IT Operations environment.
  • Knowledge of IT Network Operations and devices related to Public Key Infrastructure authentication and Information Security practices.
  • Understanding of Cybersecurity principles and system/network security analysis.
  • Working knowledge of Tier III Information Assurance practices and Cybersecurity compliance requirements.
  • Ability to communicate effectively with diverse audiences, including VIPs and dignitaries.
  • Familiarity with Quality Assurance/Quality Control Inspection processes.

This position offers a competitive salary range of $86,500 - $111,500 annually, based on experience, education, and relevant certifications.

Our comprehensive health and welfare benefits are designed to support you and your priorities, including flexible work schedules, educational reimbursement, retirement benefits (401K match), employee stock purchase plans, health benefits, tax-saving options, disability benefits, life and accident insurance, voluntary benefits, paid time off, and parental leave.