Turbine Controls Field Service Engineer
3 days ago
The Turbine Controls Field Service Engineer will play a key role in providing exceptional service to our customers across the USA and Canada. As a Regional Service Team member, you will be responsible for delivering top-notch service and support to our customers, ensuring their satisfaction and loyalty.
Responsibilities- Support the execution of retrofit projects, including installation, power up, and commissioning of turbine control solutions, HMI upgrades, and TIL implementation.
- Administer warranty services and troubleshoot issues, addressing customer service requests and leading customer issue resolution during warranty and post-warranty periods.
- Be responsible for pre-planning, site scheduling, field engineering, commissioning, control system startup, and project handover to customers.
- Work closely with project managers, customers, and supplier representatives to ensure financial performance, quality project installation, timeliness, and customer satisfaction.
- Respond to customer call-out services requests.
- Timely completion of service time sheets, trip reports, invoicing packages, and other administrative requirements.
- Work closely with other functions to identify and register change order opportunities and review proposals for new opportunities.
- Bachelor's Degree in Industrial Automation or Electronic Engineering or related field from an accredited college or university or equivalent experience.
- Minimum 1-3 years of field engineering experience in power generation, industrial plant automation, DCS, PLC, and/or similar industry sectors.
- Previous industrial field service experience.
- Controls experience to equipment that functions as a prime mover.
- Electronics and/or mechanical trouble-shooting skills.
- Computer skills, familiarity with MS Office, TCP/IP configuration.
- Ability to learn other software tool applications to support HMI and application changes.
- Travel 70%, as required.
- Possess a valid driver's license and passport.
- Must reside in the US.
- Prior mechanical/maintenance experience preferred.
- Ability to read and interpret mechanical and electrical drawings.
- Self-starter with minimal supervision requirement; able to work independently; ability to prioritize, organize work, and meet deadlines.
- Ability to set and meet aggressive goals and targets.
- Ability to troubleshoot control and instrumentation systems at all levels.
- Must be able to generate immediate credibility with customers, suppliers, GE project management/engineering communities.
- Ability to multi-task in a dynamic, geographically dispersed team environment.
- Effective written and oral communication skills with excellent spoken and written English skills.
- Customer-focused skills, demonstrated by experience in field services, customer services, or project management.
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