Field Service Supervisor

1 week ago

Longmont, Colorado, United States Earth Networks Full time
Job Overview

AEM is a global leader in innovative mission-critical weather, wildfire, and water monitoring and intelligence solutions. We aim to be the world's essential source for environmental insights, enabling decisive action and positive outcomes for our customers and their constituents.

This position will supervise, plan, and oversee the day-to-day operations of a field service team, providing supervision and direction on a cross-functional basis and reporting to the Field Service Manager.

Key Responsibilities
  • Monitor, maintain, integrate, install, troubleshoot, and repair AEM environmental products and systems.
  • Ensure day-to-day safe working practices and procedures are followed by the field service team personnel.
  • Assist with identifying, hiring, and overseeing the training of qualified field service personnel.
  • Oversee the training of field service team new hires and existing team personnel as required.
  • Oversee and arrange, as required, travel assignments for field service team personnel.
  • Ensure timely submittal of all documentation, reports, invoices, and expenses for the field service team.
  • Collaborate in completing performance reviews for each member of the field team where applicable.
  • Ensure service orders are assigned in a timely manner, including assigning high-priority service orders within 24 hours.
  • Actively participate in pre-proposal communications with the customer to ensure a full understanding of the customer's field service project requirements.
  • Collaborate in generating detailed field service project management plans with internal departments.
  • Configure appropriate system designs based on customer requirements.
  • Work with commercial and customer success teams as required to plan or resolve field service projects or related sales order and customer issues.
  • Oversee construction, installation, acceptance, and maintenance activities that utilize subcontractors on assigned field service projects.
  • Verify field sites are ready for work and the necessary materials, equipment, and permissions are in place prior to dispatching crews or subcontractors to the field sites.
  • Program data loggers with customer-specific requirements and develop data logger code to communicate with various sensor inputs.
  • Create reports for individual inspection rounds, end-of-year summaries, and installations.
  • Provide feedback to design and development teams, discuss design issues, and investigate problems.
  • Communicate effectively and professionally with customers, provide equipment and system recommendations, and ensure needs and issues are resolved in a timely manner.
  • Coordinate with the project management team to achieve project deliverables.
  • Apply data integrity standards to ensure timely entry, accuracy, and consistency of data in any system or digital tool that stores, processes, or retrieves data.
  • Approval of field team timecards where applicable.
  • Ensure that all project documentation is consistently maintained to reflect accurate project status.
  • Ensure defined standard operating practices and procedures are implemented and followed within the field service teams.
Requirements
  • Associate degree in physical/natural science, engineering, hydrology, or an applicable equivalent combination of education, experience, and/or training.
  • 5+ years of technical/field service team supervision or leadership.
  • 3+ years' experience as an installer of mounting hardware, sensors, cables, masts, antennas, satellite dishes, or network equipment (an asset).
  • Strong attention to detail and a passion for data related to meteorology, environmental monitoring, flood warning, wildfire, and public safety.
  • Proven operation and proper use of common hand and machine tools.
  • Proven operation and proper use of digital multi-meters, oscilloscope, and other electrical diagnostic tools.
  • Ability to read electrical schematics and wiring diagrams.
  • Demonstrated experience supervising a technical field service team of similar size.
  • Ability to prioritize and delegate tasks.
  • Proven track record in project management, subcontractor management, customer service operations, and fiscal management skills.
  • Knowledge of DC circuitry and circuitry analysis, electronics, and radio communications.
  • Understanding of hydrological and meteorological engineering principles.
  • Broad and extensive knowledge of remote data collection systems.
  • Experience with GIS mapping software and tools.
  • Related experience with cameras, networking, point-to-point telemetry, cloud software, and mobile applications.
  • Demonstrated complex problem-solving ability and sound judgment.
  • Excellent oral and written communication, leadership, and interpersonal skills.
  • Must be able to manage time efficiently to meet both client and company needs.
  • Demonstrated competency with Microsoft Windows software products.
  • Demonstrated knowledge and experience with ERP software systems.
  • Must be able to work on, around, over, and under fixed equipment and to work at heights from lifts and ladders.
  • Physical demands associated with this position include extensive walking, lifting and carrying heavy weighted materials (up to 50 lbs.), bending over to record field data, lifting and transporting equipment by hand.
  • Ability and willingness to work in adverse weather or temperature conditions, hazardous environments, confined spaces, and on uneven terrain.
  • Must be able to work on and around water, lakes, rivers, and dams.
  • Must be able to wear and work in personal protective equipment.
  • Valid passport and driver's license.
  • Ability and willingness to travel up to 30% - 50% of the time, both domestically and internationally.
Preferred Experience
  • Construction skills: concrete foundation work, conduit experience, masonry, trenching, and structures preferred.
  • Experience with RF Environments, cellular/satellite telemetry, or other data collection platforms is preferred.
  • PMP certification is preferred.
Additional Information
  • This is an on-site opportunity that can be done from anywhere in the continental United States and/or Canada.
  • Must be eligible to work in the U.S. or Canada without company sponsorship, now or in the future, for employment-based work authorization. F-1 visa holders with Optional Practical Training (OPT) who will require H-1B status, TNs, or current H-1B visa holders will not be considered. H1-B and green card sponsorship is not available for this position.

US Benefits include: Medical, Dental, Vision, Life Insurance, Short-Term & Long-Term Disability & 401k match of up to 3%.

US Compensation Range: A reasonable estimate of the current salary range for this position is $70,000 - $80,000 per year. Please note that the salary information is a general guideline only. AEM considers a wide range of factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education, licensure and certifications, key skills as well as other market and business considerations when extending an offer. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

This position will accept applications on an ongoing basis and will be closed once the position is filled.

AEM is an Equal Opportunity Employer.

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