Customer Service and Scheduling Representative

3 days ago


Horn Lake, Mississippi, United States Upchurch Full time
About the Role

The Service Coordinator/Dispatcher plays a crucial part in delivering exceptional customer service and ensuring efficient operations at Upchurch Companies. As a key member of our team, you will be responsible for managing incoming customer inquiries, scheduling appointments, and coordinating with our skilled technicians.

This is an excellent opportunity to develop your skills and expertise in customer service, scheduling, and coordination. You will have the chance to work with a talented team that values safety, excellence, and customer satisfaction.

We are committed to providing a competitive compensation package, including a salary range of $45,000 to $65,000 per year, depending on experience and qualifications. We also offer a comprehensive benefits program, including health, dental, and vision insurance, paid time off, and opportunities for professional growth and development.

Responsibilities
  1. Customer Service & Support
  • Respond promptly to customer inquiries via phone, email, or online channels.
  • Provide clear and concise information regarding available services, pricing, and scheduling options.
Scheduling & Coordination
  • Efficiently manage the scheduling process, prioritizing tasks based on urgency and customer needs.
  • Coordinate with technicians to ensure timely and effective service delivery.
Data Management
  • Maintain accurate and up-to-date records of customer interactions, service history, and scheduling activities.
  • Utilize our CRM system to track customer data, scheduling information, and service notes.


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