Customer Service and Scheduling Expert
3 weeks ago
Job Summary
We are seeking a detail-oriented and organized individual to fill the role of Service Coordinator/Dispatcher. The ideal candidate will have previous experience in dispatch, customer service, or a related administrative role and be familiar with scheduling or CRM software. The successful candidate will provide top-notch customer service, communicate effectively with customers and technicians, and ensure each service call is completed efficiently.
Key Responsibilities:
- Customer Communications:
- Answer incoming phone calls, emails, and online requests for plumbing services.
- Listen to customer concerns, ask clarifying questions, and gather necessary information (location, plumbing issue, urgency, and availability) to determine the best response.
- Scheduling & Dispatching:
- Prioritize service calls based on urgency, technician availability, and geographic location.
- Assign and dispatch technicians to customer sites, providing all relevant job details and ensuring they understand the scope of work.
- Adjust the daily schedule as needed to accommodate emergency calls or last-minute changes.
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