Customer Service Representative

3 days ago


Horn Lake, Mississippi, United States Aarons Full time
About the Role

Aaron's seeks a highly motivated and customer-focused individual to serve as a Customer Accounts Advisor. This role involves building strong relationships with customers, driving payment collections, and lease agreement renewals.

Key Responsibilities
  • Maintain updated customer information in the store computer system and document all customer payment appointments.
  • Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone.
  • Sell customers on the benefits of timely lease agreement renewal payments.
  • Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
  • Assist with merchandise returns and guest deliveries as directed by management.
Requirements
  • Must be at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record).
  • Ability to work schedule of hours varying from 8 am to 9 pm.
  • Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
  • Two years of retail/customer service experience preferred.
  • High School diploma or equivalent preferred.
  • Excellent interpersonal and communication skills.
  • High energy with the ability to effectively perform all functions of the store and multitasking effectively.
  • Proper telephone etiquette.
  • Maintain a professional appearance.
Compensation

The estimated annual salary for this position is between $25,900 and $29,440, based on a range of $12.25 to $13.50 per hour, assuming a standard full-time schedule of 40 hours per week.



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