Customer Service Operations Associate
4 days ago
Job Description
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. This role is responsible for providing exceptional service to our customers, addressing their inquiries, complaints, and policy changes in a timely and professional manner.
Key Responsibilities:
- Provide accurate and timely information regarding insurance products and services
- Process policy applications, renewals, and cancellations
- Handle billing and payment inquiries
- Resolve customer issues and complaints in a professional and efficient manner
- Collaborate with team members to ensure customer satisfaction
- Maintain accurate customer records and update information as needed
- Follow company policies and procedures to ensure compliance with insurance regulations
- Stay updated on industry trends and changes in insurance policies
Benefits:
This role offers a competitive salary of $45,000 - $60,000 per year, depending on experience. In addition to a salary, you will also receive benefits such as medical, dental, and vision insurance, 401(k) matching, and paid time off.
Requirements:
To be successful in this role, you will need to have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. You should also have a strong understanding of insurance policies and procedures, as well as the ability to stay up-to-date on industry trends and changes.
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