Service Coordinator/Dispatcher Specialist

20 hours ago


Horn Lake, Mississippi, United States Upchurch Full time
Job Summary

In this role as a Service Coordinator/Dispatcher, you will be responsible for handling incoming customer inquiries and requests for service. You will serve as the central point of contact and effectively communicate with customers to schedule appointments and coordinate with field technicians.

This is an exciting opportunity to join Upchurch Companies, a leading comprehensive contracting business offering a wide range of mechanical, plumbing, HVAC, and electrical services. Our team prioritizes safety, excellence, and customer satisfaction.

We offer a competitive salary based on experience, ranging from $40,000 to $60,000 annually, depending on qualifications and performance. Additionally, we provide health, dental, and vision insurance, paid time off, and opportunities for professional development and certification assistance.

You will work closely with our operations manager, warehouse staff, and billing department to ensure a seamless flow from scheduling to service completion to invoicing. Your attention to detail, problem-solving skills, and excellent communication abilities will make you an ideal fit for this role.

Key Responsibilities
  1. Customer Communications
  • Answer incoming phone calls, emails, and online requests for plumbing services.
  • Listen to customer concerns, ask clarifying questions, and gather necessary information to determine the best response.
Scheduling & Dispatching
  • Prioritize service calls based on urgency, technician availability, and geographic location.
  • Assign and dispatch technicians to customer sites, providing all relevant job details and ensuring they understand the scope of work.
  • Adjust the daily schedule as needed to accommodate emergency calls or last-minute changes.
Coordination with Field Technicians
  • Communicate schedule changes, customer updates, and any special instructions to technicians in real-time.
  • Track technicians' progress throughout the day, ensuring schedules run smoothly and proactively resolving any delays.
Data Entry & Record Keeping
  • Accurately enter customer information, job details, and service notes into the company's CRM or scheduling software.
  • Maintain records of completed service calls, parts used, and any follow-up appointments needed.


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