Lead Caregiver

5 days ago

Charlotte, North Carolina, United States Sunrise Senior Living Full time
About the Role

The Lead Caregiver is a key member of our team at Sunrise Senior Living, responsible for providing exceptional care and support to our residents. As a Lead Caregiver, you will be the lead to a group of Care Managers, ensuring that quality care and services are being provided in a consistent manner and in alignment with each resident's individualized Service Plan (ISP) and Sunrise policies.

Key Responsibilities
  • Provide supervisory support by taking attendance at the beginning of every shift, managing call-offs/no shows, and sending open shift messages and responding to shift requests.
  • Support team members as they provide Activities of Daily Living (ADL) care and services to residents in accordance with their Individualized Service Plans (ISP). This may include bathing, grooming, personal and dental hygiene, bowel and bladder functions, dressing, hair care, escorting to and from meals and activities, and tidying residents' rooms.
  • Support team members as they encourage personalized and meaningful resident participation in life enrichment programming and ADLs.
  • Assist with meal service in the dining room, coaching team members on hospitality standards during meal service.
  • Accurately document care and services provided to residents, reviewing care manager documentation throughout the shift, and identifying and bridging gaps in documentation by coaching team members.
  • Ensure compliance with Sunrise's Timekeeping and Meal/Rest Period policies, monitoring team member break schedules and durations, and ensuring care managers clock in/out using correct job codes. Coach team members as required.
  • Display and encourage flexibility in work schedules by working holidays, evenings, weekends, and additional shifts when necessary.
  • Prepare for shifts by obtaining resident group assignments before care managers arrive, printing, and handing out daily assignment sheets to appropriate team members.
  • Participate in crossover meetings by sharing/receiving pertinent information with/from other Lead Care Managers.
  • Carry a resident group assignment on overnight shifts and pick up group assignments in the event of an unfilled call-off on day and evening shifts.
Additional Responsibilities
  • Cross-trained and credentialed (including certifications where required by state) to safely administer medications if needed during times of high volume or unexpected absence.
  • Lead by example when clocking in/out and taking proper meal/rest breaks.
  • Participate in group interview processes, including job preview videos and community tours.
  • Support onboarding of new team members, including shadowing and skills demonstrations.
  • Maintain a safe and secure environment for all staff, residents, and guests by following established safety standards, actively supporting safety practices.
  • Report incidents and complete appropriate paperwork immediately.
  • Communicate any observed or suspected resident change of condition to the department care coordinator, assist care coordinators when required, in development and/or updates to ISPs, and communicating with residents and families.
  • Prevent and handle conflict by working with the team towards a solution, communicating issues to department care coordinators when necessary.
  • Contribute to care manager annual performance reviews by providing feedback to department care coordinators.
  • Project a positive, professional, and friendly image through action, words, and dress.
Qualifications
  • High School diploma or GED strongly preferred and may be required per state regulations.
  • Ability to read, write, communicate effectively with Care Managers, Community Managers, residents, and family members.
  • In states where appropriate, must maintain applicable certifications.
  • Must be at least 18 years of age.
  • Medication Management Certificate required; ongoing training and re-education per Sunrise and state requirements.
  • Previous experience working with seniors and desire to serve and care for seniors.
  • Demonstrates leadership competencies.
  • Ability to delegate assignments to the appropriate individuals based on their skills, roles, and interests.
  • Ability to make choices, decisions, and to act in the residents' best interest.
  • Ability to appropriately react to and remain calm in difficult situations.
  • Ability to handle multiple priorities.
  • Competent in organizational and time management skills.
  • Demonstrate good judgment, problem-solving, and decision-making skills.
  • Competent in computer skills, Microsoft Office, and Sunrise applications with the ability to learn new applications.

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