Lead Information Systems Engineer
1 week ago
About ServiceNow Digital Technology
At ServiceNow, we are transforming the traditional IT landscape. Our focus is on innovation, experience, and automation, ensuring we stay ahead in a rapidly evolving digital world.
We are dedicated to enhancing both customer and employee experiences, driving ServiceNow's mission to become the leading enterprise software provider of the 21st century.
Our goal is to create a better working environment for our employees and clients—working in ServiceNow Digital Technology means contributing to this vision.
Key Responsibilities:
- Lead the technical architecture, deployment, and enhancement of global infrastructure services, with a primary emphasis on our Hybrid Cloud strategy.
- Oversee the design of architecture and topology, evaluate new technologies, and plan integration activities.
- Investigate and propose new technological solutions, including integrated hardware and software that fulfill critical business needs.
- Ensure that architecture and design deliver reliability and redundancy across all IT services.
- Manage projects and program components to meet established service objectives.
- Develop and maintain comprehensive documentation for supported infrastructure.
- Automate operational tasks for Windows, Linux, and Cloud technologies.
- Collaborate with ServiceNow developers to integrate Systems technologies with the ServiceNow platform.
- Ensure compliance with SOX and other legal and regulatory requirements in the infrastructure domain.
- Experience in establishing observability tools (such as Splunk, Prometheus, Grafana, or Elastic Search) is essential.
- Manage logging and monitoring tools and their associated traces.
- Oversee both backend and frontend aspects of the observability tool.
- Facilitate integrations with various SaaS platforms to streamline log management within the Observability platform.
- Engage with infrastructure, systems, and cloud technologies as necessary.
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