Training Specialist
2 weeks ago
At CreditServe, we are seeking a highly motivated and detail-oriented Training Specialist to join our training team. As a key member of our team, you will be responsible for designing, developing, and delivering training programs to enhance the development of our contact center agents.
Key Responsibilities:- Design and develop training materials, including instructor-led training sessions, e-learning modules, and job aids.
- Deliver training sessions to contact center agents, ensuring that they have the necessary skills and knowledge to perform their jobs effectively.
- Coach and support new hires during their transition period, ensuring a smooth integration into the team.
- Track and communicate training activities, learner progress, and attendance.
- Assist in the development and revision of training materials and curricula.
- 2+ years of dedicated professional training experience, delivering both technical and soft skills training to adult learners.
- 2+ years of experience with instructor-led training in a call center environment.
- Excellent presentation and interpersonal skills.
- Ability to engage comfortably and energetically with an audience using a variety of methods.
- Impressive communication skills, both written and verbal.
- Passion for motivating, teaching, and facilitating.
- Classroom management skills, including organization, time management, recognizing learner accomplishments, and correcting inappropriate behavior.
- Experience with Microsoft Office (Word, Excel, PowerPoint, Outlook).
- A competitive salary range of $55,000 - $60,000.
- A comprehensive benefits package, including 401k, dental insurance, disability insurance, employee assistance program, employee discount, flexible spending account, health insurance, health savings account, life insurance, paid sick time, paid time off, and vision insurance.
- A dynamic and fast-paced work environment with opportunities for growth and development.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for training and development, we encourage you to apply for this exciting opportunity.
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