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Technical Support Analyst

2 months ago

Newport, Oregon, United States Oregon Coast Bank Full time
Position Overview

The Technical Support Analyst role at Oregon Coast Bank focuses on delivering exceptional technical assistance to staff across various locations. Key responsibilities include:

  • Providing support for tasks and initiatives related to the computer network
  • Effectively communicating technology-related issues with IT personnel and external vendors
  • Overseeing endpoint protection software
  • Managing and resolving tickets submitted to the IT help desk
  • Assisting employees with essential banking applications
  • Installing and troubleshooting software on banking systems
  • Documenting the IT infrastructure
  • Traveling to different branches to support IT operations
  • Utilizing IT solutions to enhance operational efficiency
  • Complying with the conduct standards outlined in the employee handbook

Required Qualifications:

  • Excellent communication abilities
  • Experience working in a Windows environment
  • Self-motivated individual with strong organizational skills
  • Capability to lift and transport IT equipment

Preferred Qualifications: Experience in troubleshooting software, hardware, and networking challenges is advantageous. Familiarity with VMware, Active Directory, and firewall management is a bonus.

Physical Requirements: The role requires the ability to lift and carry up to 50 pounds and endure extended periods of sitting at a workstation. The work environment is characterized by low to moderate noise levels.