Technical Support Specialist

4 weeks ago


Newport Beach, United States Resource Informatics Group Full time

The Helpdesk Support role at Resource Informatics Group is a key position that requires delivering proficient technical support in Japanese and English to internal and external stakeholders. This involves ensuring effective communication and issue resolution across language barriers.

The ideal candidate will have a strong customer service mindset, the ability to analyze systems, and customer needs, and will be able to provide specialized business solutions and make recommendations to improve efficiency.

Responsibilities include supporting customer inquiries, managing account registration, and troubleshooting application issues. Additionally, the role involves providing comprehensive documents such as technical and operational/customer manuals.

The successful candidate will have a Bachelor's degree in computer science or a related field, and 1-2 years' experience in IT support or a related field. Basic computer skills, Microsoft Outlook/E-mail capability, and MS-Office Capability are also required.

Experience with server such as Linux and Windows is a plus, as is having automotive R&D knowledge and knowledge/hands-on experience on IT networking and scripting.

Essential functions of the role include responding promptly to customer inquiries, managing customer inquiries and maintaining organized records in the ticketing system, and providing technical support for incoming queries and issues related to applications supported by the team.

The role also involves managing customer accounts daily, ensuring data accuracy, and organizing workflow to meet customer timeframes. Direct requests and unresolved issues to the designated resource, follow up on customer interactions, and record details of inquiries, comments, and complaints.

Prepare and distribute customer activity reports, maintain customer databases, communicate and coordinate with internal departments, and provide feedback on the efficiency of the customer service process.

Consistent availability to work in an office environment is also required, as is the ability to collaborate with team members to provide support to customers.

**Key Responsibilities:**

  • Respond promptly to customer inquiries
  • Manage customer inquiries and maintain organized records in the ticketing system
  • Provide technical support for incoming queries and issues related to applications supported by the team
  • Manage customer accounts daily and ensure data accuracy
  • Organize workflow to meet customer timeframes
  • Direct requests and unresolved issues to the designated resource
  • Follow up on customer interactions
  • Record details of inquiries, comments, and complaints
  • Prepare and distribute customer activity reports
  • Maintain customer databases
  • Communicate and coordinate with internal departments
  • Provide feedback on the efficiency of the customer service process


  • Long Beach, California, United States United Pacific Full time

    Job SummaryUnited Pacific is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our employees and customers. This is a challenging and rewarding role that requires strong technical skills, excellent communication skills, and a passion...


  • Virginia Beach, Virginia, United States JTH Tax , Inc. Full time

    Job Title: Technical Support SpecialistAt JTH Tax, Inc., we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers and resolving technical issues in a timely and professional manner.Key Responsibilities:Provide technical support...


  • Long Beach, California, United States Dave & Busters Full time

    Job SummaryAs a Technical Support Specialist at Dave & Busters, you will be responsible for the repair and maintenance of the building's games, simulators, and technical equipment. You will deliver an unparalleled Guest experience by providing timely and accurate service, while keeping your supervisor fully informed of all problems.Key ResponsibilitiesRepair...


  • Virginia Beach, Virginia, United States Decisions Full time

    Decisions is a leading technology company that empowers businesses to streamline and improve their processes through automation.The Application Support Specialist will be responsible for owning a caseload of customer support tickets and resolving issues presented through the recommendation of best practices, troubleshooting, or product training.This role...


  • Daytona Beach, Florida, United States Bethune-Cookman University Full time

    Bethune-Cookman University is seeking a skilled Technical Support Specialist to join our team.Job Summary:Under the direction of the Director for Client Services, the Technical Support Specialist will be the first point of contact for users requesting assistance.Duties/Responsibilities:- Manage help desk tickets in a timely manner- Troubleshoot technology in...

  • IT Support Specialist

    4 weeks ago


    Newport Beach, United States Managed Service Provider Full time

    Job DescriptionWe are seeking a skilled IT Support Specialist to provide technical assistance to our clients. As a key member of our team, you will be responsible for troubleshooting, setup, and maintenance of computer systems and peripherals.Key Responsibilities:Troubleshoot computer hardware and software issuesInstall and configure software...

  • Technical Support

    2 months ago


    Daytona Beach, United States TEKsystems Full time

    Job DescriptionJob Description Duration6 Month(s) Contract to hireFULLY REMOTE BUT may require to go onsite once a quarter. Must live within ORLANDO FL Req Description Description- Job Responsibilities Summary:Technical Support Tier 1 Support Specialists are responsible for providing first level technical assistance to all End-Users and Education...


  • Newport Beach, California, United States HealthCare Support Full time

    Job Title: RN Home Health/Hospice SpecialistJob Summary:HealthCare Support is seeking a skilled RN Home Health/Hospice Specialist to join our team. As a RN Home Health/Hospice Specialist, you will provide high-quality patient care and support to individuals in their homes. Responsibilities:Provide comprehensive nursing care to patients in their homesDevelop...


  • West Palm Beach, Florida, United States MAF Resources Full time

    About MAF Resources:We're a rapidly growing tech company at the forefront of e-commerce, committed to delivering seamless online experiences and top-notch customer service. We're looking for a passionate Technical Customer Support Specialist with Intercom experience to support our growing customer base and drive satisfaction on our e-commerce platform.The...


  • Virginia Beach, Virginia, United States GCI Full time

    Job SummaryAt GCI, we are seeking a highly skilled Senior Technical Support Specialist to join our team. As a key member of our technical operations team, you will be responsible for providing technical support and expertise to our customers and internal stakeholders.Key ResponsibilitiesProvide technical support and troubleshooting for complex technical...


  • West Palm Beach, Florida, United States Vets Hired Full time

    About the JobAs a Computer Support Specialist at Vets Hired, you will be responsible for providing technical assistance to users via various channels, including phone, email, tickets, and in-person support. Your primary goal will be to resolve problems related to computer software and hardware operations in accordance with agreed-upon Service Level...


  • West Palm Beach, Florida, United States Trustbridge Full time

    Overview:Trustbridge is seeking a skilled Clinical Applications Support Specialist to join our team. As a key member of our EMR and Business Applications Departments, you will be responsible for providing exceptional user support for our clinical applications.Responsibilities: Provide timely and effective support for EMR users Assist with diversified...


  • Newport News, United States PROLIM Corporation Full time

    PROLIM (www.prolim.com) is currently seeking help Desk Technical Support for one of our top client for Newport News, VA Role: Help Desk Technical Support 1st, 2nd and 3rd shift Location: Newport News, VA Description/Comment: Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware,...

  • IT Support Specialist

    4 weeks ago


    Newport News, Virginia, United States Prysmian Group Full time

    Job Title: IT Support SpecialistJob Summary:We are seeking an IT Support Specialist to join our team at Prysmian Group. As an IT Support Specialist, you will be responsible for providing technical support to our employees, troubleshooting computer-related problems, and ensuring that our IT systems are running smoothly.Key Responsibilities:- Troubleshoot...

  • IT Support Specialist

    4 weeks ago


    Newport News, Virginia, United States Lincoln Full time

    Job SummaryLincoln County is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our employees and customers. This is a challenging and rewarding role that requires strong technical skills, excellent communication skills, and a passion for helping...


  • Jacksonville Beach, Florida, United States City of Jacksonville Beach, FL Full time

    Job SummaryThis position performs complex technical work in providing support, training, and acquisition of office automation products and software for end-user systems; does related work as required.Work is performed independently under the general supervision of the Technology/Security Services Manager.Key ResponsibilitiesProvides Tier 2 support for end...


  • Daytona Beach, Florida, United States Unavailable Full time

    Job SummaryWe are seeking a skilled Technical Support Analyst to join our IT Department. As a Technical Support Analyst, you will be responsible for providing first-tier support for hardware, software, and communication-related issues to our users.Key ResponsibilitiesProvide technical assistance to users via phone, email, and in-person.Resolve customer...


  • Daytona Beach, Florida, United States Bethune-Cookman University Full time

    Job Title: Tech Services Technician (Help Desk)Job Summary:The Tech Services Technician will serve as the primary point of contact for users requesting technical assistance. This role requires a strong technical background and excellent interpersonal communication skills to interact with students and employees via various channels.The successful candidate...


  • Daytona Beach, Florida, United States Unavailable Full time

    Job SummaryWe are seeking a skilled Technical Support Analyst to join our IT Department. As a Technical Support Analyst, you will be responsible for providing first-tier support for hardware, software, and communication-related issues. You will work directly with users to resolve their technical problems in a positive, professional, and efficient manner.Key...


  • Virginia Beach, Virginia, United States CBN Full time

    Application Services – Virginia Beach, VAThe Christian Broadcasting Network (CBN) is seeking a skilled Application Support Specialist to join its IT Application Services team. This professional will be responsible for deploying, monitoring, maintaining, troubleshooting, and providing various application management. The ideal candidate will have the ability...