Customer Service Representative

5 days ago


Yorkville, Illinois, United States Hergenhahn Insurance Full time
Job Description

**About the Role**

Hergenhahn Insurance is seeking a highly motivated and customer-focused professional to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and helping to drive business growth through value-based conversations.

Key Responsibilities:

  • Establish and maintain strong customer relationships through regular communication and follow-up.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries and resolving issues related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate clients about insurance options and provide personalized recommendations.
  • Maintain a strong work ethic and demonstrate a total commitment to success each and every day.

What We Offer:

  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including paid time off, retirement plan, and valuable experience.
  • Opportunities for growth and advancement within our organization.

Requirements:

  • Excellent interpersonal and communication skills, both written and verbal.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • A people-oriented approach, with a focus on building strong relationships and delivering exceptional customer service.
  • Self-motivated and proactive, with a strong work ethic and commitment to success.
  • Ability to learn and adapt to new systems and technologies.
  • Property & Casualty license (must be able to obtain) and Life and Health license (must be able to obtain).
  • Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education.


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