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Licensed Insurance Customer Support Specialist

2 months ago

Yorkville, Illinois, United States Staff My Agency Full time

Overview: A reputable insurance agency is in search of a qualified individual to fulfill the role of Licensed Insurance Customer Service Representative. An active Property and Casualty license is essential for this position.

We are looking for a dynamic and licensed professional who is passionate about enhancing our business through meaningful interactions and exceptional customer service. If you are a driven self-starter who excels in a fast-paced environment, this could be your chance for a fulfilling career with substantial income and growth opportunities.

Key Responsibilities:

  • Build and maintain customer relationships, ensuring follow-ups as necessary.
  • Deliver prompt, accurate, and courteous customer service, addressing inquiries related to insurance availability, eligibility, coverage options, policy modifications, claims, and billing inquiries.
  • Implement a customer-centric, needs-based review process to inform clients about various insurance solutions.
  • Uphold a strong work ethic with unwavering dedication to achieving success daily.
What We Offer:
  • Competitive base salary with commission and bonus opportunities.
  • Paid time off, including vacation and personal/sick days.
  • Retirement savings plan.
  • Valuable industry experience.
  • Opportunities for professional growth and advancement within the agency.
Qualifications:
  • Property & Casualty license (mandatory)
  • Life and Health license (mandatory)
  • Exceptional interpersonal abilities.
  • Strong communication skills, both written and verbal.
  • Customer-oriented mindset.
  • Organizational proficiency.
  • Self-driven and motivated.
  • Detail-oriented approach.
  • Proactive problem-solving skills.
  • Commitment to outstanding customer service.
  • Ability to learn and adapt to computer systems.
  • Pride in delivering accurate and timely work.
  • Team player with the ability to multitask.
  • Provide comprehensive activity reports to the agency.
  • The selected candidate will be expected to stay updated on product changes, licensing requirements, technical advancements, and continuing education.

If you are eager to excel in this role, we encourage you to submit your resume for consideration. We will provide further details regarding the next steps in the interview process.