Customer Engagement Specialist

2 weeks ago


Yorkville, Illinois, United States Old Second Bancorp Inc Full time

Welcome to Old Second Bancorp Inc

At Old Second, we are dedicated to serving the financial needs of businesses and individuals in the Chicago area. With a rich history spanning over 150 years, we have grown from a single location to 50 branches, managing assets that exceed $6 billion. Our commitment to community values has earned us recognition as a Forbes Best-In-State Bank for Illinois. We invite you to be part of our ongoing journey of growth and excellence.

Position Overview

The Customer Engagement Specialist at Old Second plays a crucial role in delivering exceptional service to our clients. Key responsibilities include managing account openings and closures, conducting customer assessments, driving sales initiatives, and performing essential teller functions.

Key Responsibilities

  • Achieve sales and service objectives by actively participating in sales activities and fostering strong customer relationships.
  • Manage customer accounts with precision, adhering to established protocols.
  • Provide knowledgeable guidance on Old Second's products and services to clients.
  • Uphold high standards of customer service to ensure outstanding satisfaction ratings.
  • Be adaptable to assist in teller duties as needed.
  • Ensure adherence to all regulatory requirements and complete necessary training programs.

Qualifications

  • High school diploma or equivalent, along with a minimum of one year of relevant experience.
  • Must secure NMLS registration within 60 days of employment and complete required banking training.
  • This position requires onsite work.

Essential Skills

  • Exhibit exceptional customer service and communication abilities.
  • Effectively promote products and services.
  • Possess basic math and computer skills.
  • Understand banking operations and processes.
  • Demonstrate the ability to multitask and maintain organization.
  • Be reliable and dedicated to work responsibilities.
  • Have knowledge of banking regulations.
  • Preference will be given to candidates with a degree or prior experience in teller or personal banking roles.

Thank you for considering a career with Old Second Bancorp Inc.



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