Hotel Operations Manager

4 days ago


Phoenix, Arizona, United States Arbor Lodging Full time
Job Overview

Arbor Lodging is a leading hotel investment and management company with a strong presence in the US, Mexico, and the Caribbean. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction.

Estimated Salary: $85,000 - $110,000 per yearAbout the Role

We are seeking an experienced Assistant General Manager to support our AC Hotel in Downtown Phoenix, AZ. As a key member of our leadership team, you will be responsible for managing functional areas of guest registration, night audits, guest reservations, housekeeping/laundry, and food/beverage operations to ensure guest satisfaction and maximize hotel profitability.

Key Responsibilities
  • Manage financial components of hotel operations, including budgeting, forecasting, and variance analysis.
  • Assist the General Manager in day-to-day operations, including staff supervision, training, and development.
  • Maximize room revenue by developing and implementing annual business plans, monitoring market trends, and participating in property sales and marketing efforts.
  • Coordinate capital improvement projects to maintain and upgrade quality standards and property image.
Requirements
  • Bachelor's degree in Hospitality Management or related field.
  • Minimum 2 years of experience in a leadership role within the hospitality industry.
  • Proven track record of success in managing hotel operations, including financial performance and guest satisfaction.
  • Strong leadership and communication skills, with the ability to motivate and develop high-performing teams.
Why Work with Us?

At Arbor Lodging, we prioritize our Guiding Principles:

  • Do the Right Thing - Operate with integrity and accountability.
  • Lead with Heart - Be kind, passionate, and hospitable.
  • Be Accountable - Take ownership and deliver results.
  • Aim Higher - Exceed expectations and pursue thoughtful change.
  • Celebrate Differences - Embrace diversity and respect individual opinions.


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