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Overnight Guest Experience Specialist

2 months ago

Washington, Washington, D.C., United States Marriott International Inc Full time
Job Summary

We are seeking a skilled and enthusiastic Overnight Guest Experience Expert to join our team at Marriott International Inc. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations during overnight shifts.

Key Responsibilities
  • Provide personalized service to guests, responding to their needs and requests in a timely and professional manner.
  • Process operational needs, address guest requests, complete reports, and share local area highlights to create memorable experiences.
  • Maintain a safe and clean work environment, adhering to company policies and procedures.
  • Collaborate with colleagues to ensure efficient and effective guest service delivery.
  • Participate in ongoing training and development to enhance skills and knowledge.
Requirements
  • High school diploma or equivalent required.
  • No prior work experience necessary.
  • Ability to work a part-time schedule, including overnight shifts.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
What We Offer

As a valued member of our team, you will enjoy a competitive hourly rate, shift differential pay, and a range of benefits, including health care, paid time off, and life insurance. Join our dynamic and inclusive work environment, where you can grow and develop your skills, and become the best version of yourself.