Client Relationship Manager

2 weeks ago

Minneapolis, Minnesota, United States Hilti North America Full time

Job reference: WD

Client Relationship Manager

Location: Minneapolis

What is the position about?

As a Client Relationship Manager, you will be the primary point of contact for our clients, embodying our mission to enhance the construction industry by being their trusted partner in productivity, safety, and sustainability. You will oversee a dedicated portfolio of client accounts, allowing you the flexibility to create a work schedule that aligns with both your needs and those of your clients. Your role will involve driving sales through the cultivation of client relationships, showcasing our latest innovations in real-time, and delivering high-level consultations tailored to client needs.

Who is Hilti?

Hilti is committed to transforming the construction landscape by delivering on our promise to be the premier partner for productivity, safety, and sustainability. We challenge conventional practices to introduce innovative, top-tier solutions to the global construction sector and beyond. At Hilti, individuals are encouraged to explore opportunities, maximize their potential, take charge of their professional growth, and build enduring careers.

What does the position entail?

  • Building Connections: You will engage with clients promptly or be actively involved to seize valuable business opportunities. Your focus will be on creating value through long-lasting, profitable relationships.
  • Time and Territory Management: You will design a daily agenda (including site visits and client meetings) to enhance client engagement and sales effectiveness within your designated territory.
  • Be a Hilti Advocate: You will possess the technical expertise necessary to provide high-level consultations within your territory and represent the Hilti brand effectively in the marketplace.
  • Monitoring Your Progress: You will utilize Salesforce to document all client interactions leading to sales, as accurate reporting is crucial in this role.

Hilti North America has consistently been recognized in Selling Power's Top 50 Companies to Sell For for the past 18 years, ranking #6 in 2023.

What do we provide?

Alongside a competitive base salary and unlimited bonus potential, we offer a comprehensive benefits package that includes:

• Medical/Dental/Vision coverage effective from your first day of employment
• 401(k) plan with dollar-for-dollar matching, up to 6% match, fully vested after one year
• Generous Paid Time Off policy and holidays, including two days dedicated to community service
• Paid parental leave, sabbaticals, and military leave
• Education reimbursement and student loan assistance
• Up to five days per year of backup childcare
• Life, accident, and disability insurance
• Employee Assistance Program (EAP) and company-sponsored wellness screenings
• Opportunities for career advancement – shift roles, support your professional development, or be assigned to any of the 120+ countries where we operate.

Why consider this opportunity?

We are dedicated to supporting our employees, which is reflected in our retention rate of over 90% for the past five years. Our stability is evident as we have not experienced layoffs, even during challenging times. We prioritize development, with 80-90% of our positions filled internally. Many of our Client Relationship Managers come from diverse backgrounds outside of construction.
Success at Hilti is driven by teamwork and capability – our culture fosters collaboration, and we have a fantastic mix of individuals who are always willing to assist one another.
This position is classified as #LI-Hybrid, indicating it is field-based and necessitates daily in-person client interactions with your home serving as your office.

What qualifications are required?

  • High School Diploma or GED required
  • Bachelor's Degree preferred or equivalent work experience
  • Minimum of three years of outside sales experience, ideally in a target-driven environment
  • Hands-on approach – you will demonstrate our tools to clients, utilize platforms like Salesforce for tracking, and collaborate with various departments
  • Maintain a valid driver's license – a company vehicle will be provided, so readiness to drive is essential
  • Strong time and territory management skills
  • Ability to navigate construction sites, climb scaffolding, and lift up to 65 pounds as needed
  • Flexibility to work a varied schedule

Hilti, Inc is committed to fostering a diverse workforce. Qualified candidates will be considered without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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