Confirmation Call Center Manager

1 week ago


Seattle, Washington, United States Luxury Bath Technologies Full time
Job Description

Customer Service Excellence at Luxury Bath Technologies

Luxury Bath Technologies, a leading provider of acrylic bath and shower solutions, is seeking an experienced Confirmation Call Center Manager to join our team in Seattle, Washington. As a key member of our customer service team, you will be responsible for managing inbound phone calls, resolving customer inquiries, and providing exceptional customer service.

Key Responsibilities:

  • Manage inbound phone calls and respond to customer inquiries in a timely and professional manner.
  • Assist in the maintenance of social media and online presence.
  • Coordinate company events and functions.
  • Update appointments disposition, confirmation calls, and set appointments.
  • Assist management on projects as needed.
  • Research and find events and shows within our assigned territory.
  • Negotiate contracts with event vendors.
  • Book an annual calendar of events and shows.
  • Attend and staff local trade events and shows.
  • Set appointments for a Free In-Home Consultation at the Events and Shows.

Requirements:

  • Excellent communication and customer service skills.
  • Experience in a call center or customer service environment.
  • Ability to work evenings and weekends.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work in a fast-paced environment.

Compensation:

We offer a competitive salary and bonus opportunities. The Call Center Manager salary averages around $96k/year with the potential to make more with commission and bonuses.



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