Veteran Services Program Lead

3 weeks ago


South El Monte, California, United States JVS SoCal Full time

**About JVS SoCal**


JVS SoCal is a dedicated organization committed to improving the lives of veterans experiencing homelessness. Our team is passionate about delivering exceptional services that positively impact the lives of veterans and their families.


**Job Summary**


We are seeking a highly motivated and experienced Veteran Services Program Lead to oversee our SSVF program's day-to-day operations. The successful candidate will be responsible for guiding the intake team in delivering quality services to households seeking SSVF services, conducting eligibility screenings, and connecting ineligible veterans to alternative resources.


**Key Responsibilities**



  • Enable the team to deliver exceptional services by providing them with the necessary support and guidance.


  • Empower intake specialists to provide quality services to households seeking SSVF services and guide the intake team in conducting eligibility screenings and connecting ineligible Veterans to alternative resources.


  • Develop and implement the program's outreach plan, as well as maintain the referral pipeline.


  • Collaborate with the Program Manager to ensure the SSVF program's day-to-day operations are running smoothly.



**Requirements**


To be successful in this role, you will need:



  • A bachelor's degree in Social Science or equivalent experience.


  • Background or experience in case management, housing services, or other related social services.


  • A passion for working and connecting with veterans experiencing homelessness.


  • Strong knowledge of homeless services and resources, as well as demonstrated expertise and experience with Housing First.


  • Excellent communication and interpersonal skills, with the ability to establish and maintain effective working relationships with veterans and families, colleagues, landlords, outside service providers, vendors, and the public.


  • Ability to maintain client confidentiality and establish priorities and coordinate work activities with others in a productive way that meets the program's performance measures.


  • Strong written and verbal communication skills, as well as strong computer skills, including relevant client tracking/database systems, internet, email, and MS Office suite.


  • Familiarity with VA and other related housing resources and housing authority procedures.



**Salary**


The salary for this position is $31-$31.17 per hour, depending on experience.


**Physical Requirements**


The successful candidate will work in an office environment and travel to community partners and housing sites. They must be able to lift 15 lbs. and have a fair amount of sitting, answering telephone calls, and movement within the office. They may be required to work some evenings and an occasional weekend day.


**Education/Certification/Licensure**


A bachelor's degree in Social Work, Career Counseling, or other related fields is preferred. Four years of case management or housing navigation experience may be substituted for the educational requirement. Prior Military Experience is highly desirable.



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