Peer Support Specialist

4 weeks ago


South El Monte, California, United States JVS SoCal Full time
Job Summary

We are seeking a highly motivated and compassionate Peer Support Specialist to join our team at JVS SoCal. As a key member of our Los Angeles Veterans Peer Access Network (VPAN), you will play a vital role in connecting with Veterans, National Guard, Military Reservists, and their families to provide increased access to resources and benefits.

Key Responsibilities
  • Conduct outreach and provide peer support, mentorship, and coaching to participants in navigating and accessing benefits and resources.
  • Act as a liaison/advocate for Veterans in need of assistance in various aspects of life.
  • Assist with coordinating individual or peer-led groups in various topics.
  • Welcomes clients and identifies needs and expectations to create a positive client experience.
  • Administers and interprets a variety of assessment tools.
  • Assists Veterans to identify goals and develop plans to assist with attaining identified goals.
  • Develops individual service plans that address Veteran needs.
  • Assists in data collection and preparing reports.
  • Maintains compliance with agency and funder protocols and procedures.
  • Maintains confidentiality in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
Requirements
  • Must have a passion to work and connect in Veteran-related areas.
  • Requires a high level of customer service and counseling expertise with the ability to multi-task.
  • Demonstrated experience communicating effectively with stakeholders in written and oral form, including electronic media, using positive interpersonal skills.
  • Prior experience with Veterans and high-risk populations is desired.
  • Skill in facilitating groups, writing case notes, and working with a diverse population.
  • Fluency in Microsoft Office software and other relevant software.
  • Requires a minimum of 2 years' experience in Veteran Services or career counseling.
Physical Requirements/Working Conditions

Office or classroom environment in a fast-paced setting. Must be able to lift 15 lbs with a fair amount of sitting, answering telephones, and movement within the Career Center. Requires traveling to employer and client work sites. Due to current COVID restrictions, will work from a blended home, office, and classroom environment. May be required to work some evenings and/or weekends.

Education/Certification

BA or BS degree in Career Counseling, Communications, or other related field preferred. May be substituted for experience. Background or experience in Case Management, Career Counseling, or Mental Health. Prior Military Experience highly desirable. Peer Support Certification or aligned experience a plus.


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