Enterprise Network Support Technician

3 days ago


Washington, Washington, D.C., United States Bison Group LLC Full time
Job Title: Enterprise Network Support Technician

About the Company:
Bison Group LLC is a dynamic and growing company that provides cutting-edge IT solutions to organizations across various industries. Our team of experts is passionate about delivering exceptional service and exceeding client expectations.

Job Description:
We are looking for an experienced Enterprise Network Support Technician to join our team. As a critical member of our network operations group, you will be responsible for providing tiered technical support for our customers' network infrastructure. This includes performing IOS and software upgrades, configuring and deploying UC monitoring systems, and drafting Standard Operating Procedures (SOP) for network operations.

The ideal candidate will have a strong background in networking and a proven track record of successfully resolving complex technical issues. You will work closely with our NOC and Operational staff to address break-fix, minor configuration updates, and schedule add moves and changes for Network routers and switches. Your expertise will also be essential in supporting the development of technical resolution reports for critical outages in the network.

Required Skills and Qualifications:
* IAT II certification
* TS/SCI security clearance with ability to obtain a CI poly
* High School/GED + 9 Yrs or higher education requirement based on experience level

Estimated Salary Range: $90,000 - $125,000 per year

Benefits:
* Competitive salary range
* Comprehensive benefits package including medical, dental, and vision insurance
* Generous paid time off policy
* Opportunities for professional growth and development

About the Role:
In this role, you will be responsible for working independently with some supervision, utilizing your expertise to troubleshoot systems failures and accessibility problems within the network to our services. You will also support site survey and engineering designs data calls, as well as new/enhanced network implementation, installation, and technical refresh projects within a site or locale.

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