Onsite Customer Service Representative
6 days ago
We are seeking a motivated and results-driven individual to join our team as a Collections Agent. As a key member of our team, you will be responsible for contacting customers to collect outstanding debts, negotiate payment arrangements, and maintain accurate records of interactions.
Main Responsibilities- Contact customers via phone, email, and mail to collect overdue payments
- Negotiate payment plans and settlements with customers to resolve outstanding debts
- Document all customer interactions and payment arrangements accurately in the system
- Follow up with customers to ensure payment agreements are upheld
- Collaborate with other team members to develop strategies for improving collection efforts
- Provide excellent customer service while adhering to company policies and regulations
- Ability to work on-site from our Hampton office
- Minimum 1 year in customer service role
- Shift availability: Monday to Friday from 8am-7pm
- Customer-centric individual with strong negotiation skills
- Excellent verbal, phone, and email communication skills
- Good computer skills
- Ability to build relationships with internal and external stakeholders
- Candidates must be within travel distance to our Hampton office location
- Health & Dental Benefits available after initial waiting period
- Equipment will be provided by us
- Paid training
- Amazing work culture where you can learn and grow
- New office, built to suit our needs
- Directly off I-64 for easy commute
- Walking distance to 23 restaurants and over 70 retail stores
- 15 minutes from the Atlantic Ocean with miles of shoreline and breathtaking views
- Vibrant arts community, distinctive festivals, and a rich history
- Close by attractions such as Fort Monroe national monument, Virginia Air and Space Center, NASA, Hampton History Museum, Hampton University, Hampton Coliseum
- Never Satisfied - We strive for excellence in everything we do
- Able to Grow, Eager - We encourage continuous learning and growth
- Make Others Better - We work together to improve ourselves and our community
- Creativity and Innovation - We stay ahead of the curve with new ideas and technologies
- Have Fun, Energetic - We celebrate our wins and have fun along the way
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