Onsite Customer Service Representative

6 days ago


Hampton, Virginia, United States Bill Gosling Outsourcing Full time
About the Role

We are seeking a motivated and results-driven individual to join our team as a Collections Agent. As a key member of our team, you will be responsible for contacting customers to collect outstanding debts, negotiate payment arrangements, and maintain accurate records of interactions.

Main Responsibilities
  • Contact customers via phone, email, and mail to collect overdue payments
  • Negotiate payment plans and settlements with customers to resolve outstanding debts
  • Document all customer interactions and payment arrangements accurately in the system
  • Follow up with customers to ensure payment agreements are upheld
  • Collaborate with other team members to develop strategies for improving collection efforts
  • Provide excellent customer service while adhering to company policies and regulations
Requirements
  • Ability to work on-site from our Hampton office
  • Minimum 1 year in customer service role
  • Shift availability: Monday to Friday from 8am-7pm
What We're Looking For
  • Customer-centric individual with strong negotiation skills
  • Excellent verbal, phone, and email communication skills
  • Good computer skills
  • Ability to build relationships with internal and external stakeholders
  • Candidates must be within travel distance to our Hampton office location
What We Offer
  • Health & Dental Benefits available after initial waiting period
  • Equipment will be provided by us
  • Paid training
  • Amazing work culture where you can learn and grow
  • New office, built to suit our needs
  • Directly off I-64 for easy commute
  • Walking distance to 23 restaurants and over 70 retail stores
  • 15 minutes from the Atlantic Ocean with miles of shoreline and breathtaking views
  • Vibrant arts community, distinctive festivals, and a rich history
  • Close by attractions such as Fort Monroe national monument, Virginia Air and Space Center, NASA, Hampton History Museum, Hampton University, Hampton Coliseum
Our Core Values
  • Never Satisfied - We strive for excellence in everything we do
  • Able to Grow, Eager - We encourage continuous learning and growth
  • Make Others Better - We work together to improve ourselves and our community
  • Creativity and Innovation - We stay ahead of the curve with new ideas and technologies
  • Have Fun, Energetic - We celebrate our wins and have fun along the way


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