Customer Service Specialist

2 weeks ago


Pleasant Groves, Alabama, United States Eclipse Innovations Full time
Customer Service Technician Job Description

Eclipse Innovations is seeking a skilled Customer Service Technician to join our team. As a key member of our technical support team, you will be responsible for the maintenance, upkeep, and repair of our technical systems and machinery.

Key Responsibilities:
  • Perform routine maintenance and upkeep on technical systems and machinery to ensure optimal performance and efficiency.
  • Respond to service calls and resolve issues on-site, providing prompt and effective solutions to our customers.
  • Install and commission new systems, providing comprehensive training to our customers on their operation and maintenance.
  • Conduct regular safety and functionality checks to ensure compliance with regulatory requirements.
  • Document all work performed and create detailed service reports for our records.
Requirements:
  • Completed technical training in electronics, mechatronics, industrial mechanics, or a related field.
  • Proven experience in customer service, preferably in the maintenance of technical systems.
  • Manual dexterity and technical understanding are essential for this role.
  • Ability to work independently and as part of a team, with a structured and methodical approach.
  • Valid driver's license (Class B) and good knowledge of German are required.
What We Offer:

As a Customer Service Technician at Eclipse Innovations, you will have the opportunity to work with a dynamic team, develop your technical skills, and contribute to the success of our organization.



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