Bilingual Customer Service Representative

2 days ago


Groves, Texas, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our wholesale and retail customers, answering their questions about our products, and recommending the right solutions.

Key Responsibilities
  • Provide excellent customer service to customers in person and over the phone
  • Determine customer needs and present appropriate products and services
  • Build productive relationships with wholesale and retail customers
  • Process sales transactions accurately and consistently with policies and procedures
  • Meet sales goals on a monthly, quarterly, and yearly basis
  • Maintain precise work order files and formulas
  • Pull products from the sales floor or warehouse
  • Tint and mix products to customer specifications
  • Stock shelves and set up displays
  • Clean store equipment
  • Load/unload delivery trucks
  • Assist in making deliveries
  • Maintain in-stock and presentable condition assigned areas
  • Remain knowledgeable on products offered and discuss available options
  • Comply with inventory control procedures
  • Suggest ways to improve sales
Requirements
  • Must be at least 18 years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able to read, write, comprehend, and communicate in English and Spanish
  • Must be able to read, write, comprehend, and communicate in English and Spanish
  • Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends


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