Wholesale Product Specialist

2 days ago


Matthews, North Carolina, United States Sherwin-Williams Full time
About the Role

This position plays a vital role in working closely with commercial paint customers to understand their needs and provide tailored solutions. As a Wholesale Product Specialist, you will be responsible for answering customer inquiries, recommending products, and ensuring maximum client satisfaction.

Key Responsibilities
  • Provide exceptional customer service, ensuring a positive experience for commercial paint customers.
  • Determine customer needs and present suitable products and services.
  • Build strong relationships with wholesale customers, fostering trust and loyalty.
  • Process sales transactions accurately and efficiently, adhering to company policies and procedures.
  • Meet and exceed sales goals on a monthly, quarterly, and yearly basis.
  • Maintain accurate work order files and formulas.
  • Pull and stock products from the sales floor or warehouse.
  • Tint and mix products to customer specifications.
  • Load and unload delivery trucks.
  • Assist with deliveries as needed.
  • Maintain in-stock and presentable condition of assigned areas.
  • Stay knowledgeable about products offered and discuss available options with customers.
  • Comply with inventory control procedures.
  • Suggest ways to improve sales and customer satisfaction.
Requirements
  • Must be at least 18 years old.
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
  • Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
  • Must be willing to work all scheduled hours, which may include evenings and weekends.
Preferred Qualifications
  • Have a valid, unrestricted Driver's License.
  • Have at least a High School diploma or GED.
  • Have at least one year of experience working in a delivery, retail, or customer service position.
  • Have previous work experience selling paint and paint-related products.
  • Have previous work experience operating tinting and mixing equipment.
  • Ability to read, write, comprehend, and communicate in more than one language.


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