IT Infrastructure Specialist

CEM Corporation is a leading global provider of solutions for critical laboratory applications in analytical laboratory, chemical synthesis, biotechnology, environmental testing, and food processing markets.

As a worldwide leader in laboratory instrumentation and chemical solutions, the company was founded in 1978 and has nearly 200 patents and over 10 R&D 100 awards for its microwave-based products.

CEM's headquarters is located in a strategic location and operates subsidiaries in various regions.

We are seeking a highly self-motivated individual for an IT Infrastructure Specialist position. The associate will play a crucial role in supporting our IT infrastructure.

• System Administration: Manage and maintain our network, servers, and hardware, ensuring optimal performance and security.
• Technical Support: Provide technical support to employees, troubleshoot issues, and resolve problems efficiently.
• Software Management: Install, configure, and update software applications, ensuring compatibility and compliance with company standards.
• Security: Implement and monitor security measures to protect against cyber threats and ensure data integrity.
• Project Implementation: Assist in the planning and execution of IT projects, including system upgrades, migrations, and new technology deployments.
• Documentation: Maintain accurate records of IT assets, configurations, and changes, and create documentation for procedures and troubleshooting.
• Collaboration: Work closely with other departments to understand their technology needs and provide tailored solutions.

• A two-year degree in computer sciences from an accredited institution is required (or 8 years of equivalent experience). A four-year degree (with 5 years' experience) is preferred.
• Microsoft Operating Systems (Windows 11, Server) - Good administration experience with Active Directory, User Administration, File and Directory Structure, and Network Security.
• Cloud Computing - Experience with Azure tenant management and general cloud architecture.
• Good Network system administration skills are needed, including experience in VMs and managing application-specific servers.
• Microsoft D365 and O365 products - Experience installing, configuring, and supporting all MS products in these families.
• Experience with AI platforms (mainly CoPilot and ChatGPT).
• Laptop and Desktop systems - Experience in configuration and installations. Ability to troubleshoot hardware or software problems on initial setup and create corrective measures.
• Security - End-user and administrative utility experience with Sophos Endpoint (or other security suites).
• Cisco Unified communication suite - Experience in user/extension/voicemail configuration, setup, and reporting is desired.
• Documentation - Strong documentation skills, both technical and end-user. This includes trouble tickets, new procedures, and maintaining existing documentation.
• Understanding of website hosting, IP redirects, and DNS addressing.