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Customer Care Representative
2 months ago
Join the dedicated team at Royal Ambulance in our esteemed Communications Center as a Customer Care Representative. This role is designed to help you develop essential skills for advancing your career, whether in healthcare or in pursuing your personal aspirations.
We will provide you with comprehensive training, education, and support to ensure your success.
Compensation Details:
The hourly wage for this position ranges from $21.00 to $25.00.
Compensation will be influenced by various factors, including your qualifications, skills, competencies, and experience, and may vary from the stated range.
Royal Ambulance offers a competitive benefits package, including paid time off, 401k matching, healthcare coverage, and a variety of additional perks.
Embodying the Royal Mindset:
Driven: Be passionate about your objectives and formulate a plan to achieve them.
Stay motivated, tackle challenges, and concentrate on your personal and professional growth.
Empathetic:
Recognize and understand the emotions and actions of others, using that insight to inform your own decisions and behaviors. Maintain an open and non-judgmental mindset, treating everyone with respect.
Adaptable:
Adjust to changes with flexibility in both processes and mindset. Remain composed under pressure and devise solutions when challenges arise.
Engaging:
Demonstrate commitment to the organization, your patients, your colleagues, and the communities we serve through your actions and words. Stay involved and encourage others to do the same.
Key Responsibilities:
As a Customer Care Representative, you will serve as the primary contact for our valued customers and patients, ensuring their needs are met effectively.
Your role will involve delivering exceptional service, managing multiple phone lines, and disseminating critical information to relevant parties.
In alignment with our Core Values, you will be expected to be empathetic towards our patients, adaptable to the dynamic nature of healthcare, and engaging with all departments and stakeholders.
This position offers the chance to gain in-depth insights into the healthcare industry and directly influence the continuum of patient care.
Qualifications:- Strong customer service skills are essential, with prior experience preferred.
- Excellent written and verbal communication abilities.
- Adept at navigating complex issues independently and collaboratively.
- A desire to thrive in a supportive, team-oriented environment.
- Proficient typing skills are required.
Benefits: Royal is recognized for its outstanding workplace culture.
Health Insurance (Medical, Dental, Vision), 401k, Employee Assistance Program, and two weeks of paid time off are included.
Acknowledgment and Recognition:
Celebrate each other's achievements through our Praise & Recognition Program.
Access to Royal's Alumni Network provides connections with healthcare and EMS professionals who are eager to support your success.
Experience the fulfillment of making a meaningful impact on the lives of others every day.
About Royal Ambulance:
Royal Ambulance is a leader in healthcare transportation and patient navigation services across multiple counties.
Since our inception, we have expanded significantly, growing from a small operation to a large team dedicated to providing exceptional service.
We pride ourselves on our remarkable workplace culture, having received numerous accolades for being one of the best places to work.
As we continue to expand, we remain committed to fostering a culture of professional and personal development, supportive teamwork, and an exceptional employee experience.
At Royal, we believe that the journey is just as important as the destination, emphasizing the growth and connections made along the way.
Royal Ambulance is an equal opportunity employer, welcoming applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
