Customer Experience Manager
3 days ago
We are seeking a highly skilled and experienced Customer Experience Manager to join our team at Best Buy. As a key member of our retail operations team, you will play a critical role in driving store performance and execution.
Key Responsibilities- Leadership and Direction: Provide leadership and direction to sales floor employees to ensure efficient deployment and removal of barriers to deliver great customer experiences.
- Employee Experience and Development: Manage employee experiences, development, and performance to drive a culture of flexibility, cross-training, and skill development.
- Performance Analysis and Improvement: Analyze performance indicators against business strategies and lead efforts to maximize or course-correct results across all spaces.
- Resource Deployment: Deploy resources in-store and in customers' homes, including shift leads and third-party labor, to drive the customer and employee experience in all business areas.
- Culture and Training: Partner with the General Manager to drive a culture of flexibility and training associates in all departments.
- Leadership Experience: 1 year of leadership experience in business, military, or related fields.
- Sales and Customer Service Experience: 2 years of sales or customer service experience.
- Operational Experience: 1 year of experience managing and reviewing operational expenses and revenue.
- Industry Experience: Consumer electronics industry experience.
- Retail Sales Goals: Prior experience setting retail sales goals.
At Best Buy, we are committed to enriching lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores, online, and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We are committed to being a great place to work, where you can unlock unique career possibilities and bring your full, authentic self to work now and into the future.
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