After Hours Hospice Operations Specialist
4 days ago
Overview:
VNS Health is seeking an experienced After Hours Patient Care Specialist to join our team. As a key member of our hospice team, you will be responsible for coordinating patient care and emergent scheduling issues in a fast-paced environment.
Responsibilities:
- Provide exemplary customer service and support to patients, families, and clinicians
- Ensure compliance with regulatory requirements and hospice policies
- Manage non-clinical aspects of the hospice team, including coordination of patient needs and resources
- Collaborate with the Intake team, IDG team, and other stakeholders to ensure seamless patient care
- Participate in quality improvement initiatives and contribute to the development of workflows and job processes
Requirements:
- Associate's degree preferred
- A minimum of three years of healthcare experience, with one year of hospice-specific experience required
- Strong knowledge base in hospice regulations and practices
- Exceptional customer service skills, including phone manner and relationship-building
- Ability to prioritize multiple tasks and handle simultaneous situations in a professional and calm manner
Estimated Salary: $41,535 - $54,266 per year
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