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Customer Service Representative

2 months ago

Huntsville, Texas, United States Security Finance Full time

About Us

Security Finance is a leading provider of financial services, offering easy and safe installment loans and income tax preparation to communities across the country.

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support to help them achieve their financial goals.

Key Responsibilities

  • Provide outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Market for new and continued customer business, identifying opportunities to increase sales and revenue.
  • Prepare and process loans and income tax returns, ensuring accuracy and compliance with company policies and procedures.

What We Offer

  • Competitive compensation and benefits package, including medical insurance, dental, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time.
  • Opportunities for career advancement and professional growth, with a focus on developing your skills and expertise.
  • A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service.
  • Monthly bonus potential, based on individual and team performance.

Requirements

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Basic computer skills and proficiency in Microsoft Office.

Working Conditions

This is a full-time position, with a regular schedule and opportunities for overtime. The ideal candidate will be able to work in a team environment, with a focus on delivering exceptional customer service and supporting the goals of the company.