Customer Service Representative

1 month ago


Huntsville, Texas, United States Sam Houston State Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team in Student Account Services. As a key member of our team, you will be responsible for carrying out all financial transactions between the university and students, as well as interdepartmental business transactions.

Key Responsibilities
  • Receives and processes monetary items for payment of various accounts due
  • Receives and processes interdepartmental deposits
  • Produces receipts, reconciles cash drawer, and prepares bank deposits daily
  • Applies exemptions, waivers, and external scholarships
  • Analyzes financial accounts and communicates findings to students, parents, staff, and faculty
  • Provides customer support for Student Account Services
  • May coordinate student staff member scheduling, training, and supervision
  • Assists in planning, developing, implementing, coordinating, and monitoring programs and services
Requirements
  • High School graduate or G.E.D. equivalent
  • College or continued education courses in business and/or accounting desired
  • Experience handling cash preferred
  • Experience as a customer service representative, accountant, or other related field is desired
Working Conditions

This position is a security-sensitive position and requires background checks in accordance with Education Code §

Benefits

Sam Houston State University offers a competitive salary, a superior benefit package, and a flexible work environment fostering work/life balance.



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