Customer Service Representative

4 weeks ago


Huntsville, Texas, United States Sam Houston State Full time
Job Summary

This position is responsible for carrying out all financial transactions between the University and students, as well as interdepartmental business transactions. The ideal candidate will have excellent customer service skills and be able to work effectively with a high volume of public contact.

Key Responsibilities
  • Receives monetary items for payment of various accounts due.
  • Receives and processes interdepartmental deposits.
  • Produces receipts, reconciles cash drawer, and prepares bank deposits daily.
  • Applies exemptions, waivers, and external scholarships.
  • Analyzes financial accounts and communicates findings to students, parents, staff, and faculty.
  • Provides customer support for Student Account Services.
Requirements

The successful candidate will have a high school graduate or G.E.D. equivalent, with college or continued education courses in business and/or accounting desired. Experience handling cash and as a customer service representative, accountant, or other related field is also desired.

Working Conditions

This position requires proficiency with a calculator and other standard equipment, as well as proficiency in Microsoft Office Suite. The ideal candidate will have accuracy in counting and balancing monies and in maintaining records. Special procedures may require extended hours, and up to 20% of this position may be performed remotely as determined by the supervisor.



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