IT Service Center Manager
4 days ago
Job Summary:
The IT Service Center Manager is responsible for overseeing the help desk and operations staff, ensuring the identification, prioritization, and resolution of reported problems. This role manages daily operational activities of the IS Data Centers.
Key Responsibilities:
- Customer Service: Lead help desk and operations staff to provide customers with exceptional support for their use of technology. Serve as a member of the IS Management Team, working with colleagues to identify, examine, and develop immediate and long-term resolution of issues concerning Information Services.
- Staff Management: Monitor staff performance daily and inform IS Administration of difficult problems as necessary. Communicate regularly with staff regarding status of projects and outstanding issues. Communicate IS policies, procedures, and information to assigned staff.
- Documentation: Provide IS Administration with Help Desk and Operations Support Documentation. Submit monthly statistics to IS Administration. Assist in the development of the operating budget related to the Help Desk and Operations support and staff needs.
- Data Center Management: Manage maintenance and logistics for Data Centers. Ensure that staff monitor all central processing hardware units, servers, and associated peripheral equipment. Verify that staff executes production scheduled jobs, checks and analyzes errors, takes corrective action when needed, and involves the appropriate resources to resolve problems.
Requirements:
- Education: Bachelor's degree in Computer Science or Information Services
- Experience: 5-7 years of experience in IT support services
- Certifications: CompTia Certification
- Skills: Strong leadership and communication skills, ability to work in a fast-paced environment
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