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Guest Services Representative

2 months ago

Lebanon, Pennsylvania, United States Candlewood Suites Lebanon Full time
Job Overview

Are you passionate about providing exceptional service to guests? We are seeking a dedicated Front Desk Agent to represent Candlewood Suites Lebanon. This is a fantastic opportunity to build a rewarding career in the hospitality sector.

Key Responsibilities:

  • Welcome and assist guests during check-in and check-out processes.
  • Handle registration, secure payments, and verify billing information.
  • Confirm guest details, including room rates and selections.
  • Manage electronic key coding for guest rooms.
  • Support guests with reservations and inquiries in a courteous and efficient manner.
  • Address guest complaints, conduct necessary research, and negotiate satisfactory solutions.
  • Maintain high standards of service quality to ensure guest satisfaction.
  • Anticipate guest needs and strive to exceed their expectations.
  • Implement innovative solutions while adhering to brand standards.
  • Possess comprehensive knowledge of hotel amenities, including:
    • Room categories and rates
    • Available packages and promotions
    • General hotel information
  • Foster strong relationships with guests, clients, and groups while upholding professional integrity.
  • Provide information about the local area to assist guests.

Essential Skills:

  • Previous experience in guest services is preferred.
  • Strong attention to detail.
  • Ability to work collaboratively as part of a team.
  • Excellent organizational skills.
  • Professional communication skills, both written and verbal.

Candlewood Suites Lebanon is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind.