Security Operations Manager
4 days ago
A Career in Safety and Security with Colonial Downs Group LLC.
We are seeking a dedicated Safety and Security Lead to join our team. As a key member of our gaming operations, you will be responsible for ensuring the safety and security of our assets, guests, and team members while maintaining exceptional guest satisfaction and supporting our company's core values.
The ideal candidate will have formal security or law enforcement training, schooling, or certification. Related on-the-job experience may be considered in lieu of formal training. Ability to work in an environment exposed to secondhand smoke, moderate to loud noise levels, and varied light levels including flashing lights is also required.
Job Description
Below are the primary responsibilities of this role:
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- Provides next-level guest service to internal and external guests.">
- Fosters an environment of support and motivation for team members.">
- Attends daily briefings and meetings, ensuring timely arrival and active participation.">
- Ensures the smooth operation of the department by adhering to prescribed policies and procedures.">
- Writes reports clearly and concisely, focusing on factual information only.">
- Responds to non-routine incidents appropriately, notifying relevant parties as necessary.">
- Performs currency transports in accordance with established gaming procedures.">
- Maintains a professional appearance at all times.">
- Communicates effectively with other security personnel via two-way radios, utilizing established '10-codes'.">
- Ensures quick, fair, and consistent resolution of customer complaints.">
- Safeguards property assets vigilantly.">
- Responds and reacts to First Aid situations, administering CPR as needed.">
- Adheres to Anti-Money Laundering (AML) Program regulations, including Suspicious Activity Reporting and Customer Identification requirements.">
- E nsures integrity of gambling, banking, count room, and cash handling procedures.">
- Responsible for proper handling of confidential information, reports, incidents, and materials.">
- Facilitates communication within the department, sharing essential information with team members.">
- Informs senior management of operational information necessary for efficient business operation.">
- Resolves problems within scope of authority, recommending courses of action for issues beyond that scope.">
- Keeps supervisor informed of relevant activities.
Compensation and Benefits
We offer a competitive salary of $60,000 - $80,000 annually, based on experience. Additionally, benefits include health, dental, and vision insurance, 401(k) plan, paid time off, and opportunities for career advancement.
Required Skills and Qualifications
High school diploma or equivalent required. Formal security or law enforcement training, schooling, or certification preferred. Related on-the-job experience may be considered in lieu of formal training. Ability to work in an environment exposed to secondhand smoke, moderate to loud noise levels, and varied light levels including flashing lights is also required. Virginia Racing Commission License and valid driver's license with three years' driving experience are also mandatory.
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