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Warranty Claims Specialist
2 months ago
Overview:
The Warranty Administrator is a key role within our organization, responsible for ensuring the smooth processing of warranty claims and repair orders. This position reports directly to the Warranty Manager and plays a critical role in maintaining customer satisfaction.
Responsibilities:- Thoroughly review repair orders to determine warranty specifications and process claims accordingly.
- Conduct research to identify potential warrantable repair orders and ensure timely processing.
- Coordinate with the Warranty department to facilitate parts returns and data entry of shipping requests.
- Prepare and process reports for warranty operations, as well as daily and weekly reports.
- Perform other duties and responsibilities as assigned by the Warranty Manager.
- High School Diploma or equivalent.
- At least 1 year of experience in a similar industry role.
- Strong working knowledge of MS Office applications, including Excel and Word.
- Excellent oral and written communication skills.
- Strong technical skills and attention to detail.
- Ability to work irregular or extended hours, including nights, weekends, and holidays as needed.
NFI Industries is an Equal Opportunity Employer and welcomes applications from qualified candidates. We are committed to providing a fair and inclusive hiring process.
