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Senior Product Manager

2 months ago

Concord, Massachusetts, United States KAYAK Full time
About the Role

KAYAK, a leading travel search engine, is seeking a Senior Product Manager with e-commerce expertise to enhance our travel booking experience for leisure and business products.

Key Responsibilities
  1. Optimize Checkout Processes: Streamline the booking experience for users, ensuring seamless and engaging interactions.
  2. Boost Partner Bookings: Collaborate with internal and external partners to increase bookings and meet business goals.
  3. Prioritize Projects: Work with cross-functional teams to define and prioritize product initiatives, aligning with business objectives.
  4. Define User Problems and Needs: Conduct research to understand user pain points and develop solutions that meet their needs.
  5. Craft Feature Requirements: Weigh impact against goals and technical feasibility to drive product decisions.
  6. Build Relationships: Foster positive relationships with internal and external partners, understanding their needs and motivations.
  7. Align Team Members: Collaborate with team members across the organization to ensure common goals and objectives.
  8. Measure and Analyze Insights: Use data and user research to inform product decisions and drive business outcomes.
  9. Supervise Competitive Landscape: Stay informed about the travel and e-commerce spaces, particularly within flights and latest capabilities across multiple platforms.
Requirements
  1. Consumer-Centric Attitude: Demonstrate a customer-focused approach and background in e-commerce or B2C.
  2. Travel-Related APIs and Booking Flows: Experience working with travel-related APIs and booking flows, with knowledge of New Distribution Capability (NDC) as a plus.
  3. Product Strategy and Collaboration: Support product strategy and collaborate with engineering teams to advocate for user needs and drive solutions.
  4. Data Analysis: Proficiency in data analysis, including running SQL queries and using data to drive focus and team alignment.
  5. Collaboration Skills: Ability to work with team members from all levels of the business, across time zones.
  6. Business Goals and Communication: Align product opportunities with business goals and support with thoughtful decisions and clear communication.
  7. Personal Experience as a Traveler: Offer firsthand insight into user challenges during trip planning and online booking.
  8. Education and Background: BS degree or equivalent experience required, technical background strongly preferred, MBA or similar experience advantageous.