Technical Product Support Specialist
3 days ago
ProcessUnity is a leading provider of cloud-based risk and compliance management solutions. We specialize in helping organizations manage third-party risk, cybersecurity risk, and enterprise risk through our comprehensive and user-friendly platform. By streamlining risk assessment and mitigation processes, we enable businesses to enhance their risk management strategies to ensure regulatory compliance.
About the Role:- Maintain expert working knowledge of ProcessUnity products, features, and best practices.
- Troubleshoot and resolve platform, integration, network, and browser issues.
- Strong focus on customer success and customer satisfaction.
- Manage tickets to closure, ensuring excellent support is provided on a timely basis.
- Maintain knowledge and familiarity with existing support resources (help center, webinars, videos).
- Interface closely with QA and Product teams for support-related topics.
- Support/assist sales engineers and implementation team to resolve platform issues, challenges.
- Helping to define and establish application and business level KPI.
- Writing and executing SQL queries against Microsoft SQL databases data sources.
- Reviewing system event and error logs to determine issue root cause.
- Configuring and responding to system alerts orchestrated by either ProcessUnity or outside monitoring sources.
- Leverage Microsoft Azure to validate system and resource health.
- Team-oriented self-starter.
- Hands-on technical experience configuring browser-based SaaS applications.
- Direct experience administering Microsoft SQL Server.
- Demonstrated problem-solving skills and organized, methodical thinking to resolve complex issues.
- Demonstrated previous experience in learning technology quickly.
- Ability to articulate concepts to non-technical users in a relatable way.
- Interpersonal skills including the ability to speak and write clearly and professionally.
- Exposure to field of software development/previous experience in software business.
- Responsible, reliable, confident, committed, empathetic, genuine, and helpful working style.
- Self-motivated, self-directed, adaptable, multi-tasking mindset.
- Some experience administering a SaaS-based solution in Microsoft Azure or comparable cloud provider.
- MS Excel experience, including expression writing, function knowledge, VLOOKUP, pivot tables, etc.
- Configuration of SSL, SAML, Web Services (REST and SOAP), and other customer integration points.
- Some knowledge of PowerShell or other scripting languages.
- SQL Server administration and SQL querying language.
Salary range: $65,000 - $85,000 depending on experience.
ProcessUnity is committed to providing an inclusive and equitable workplace where people of all backgrounds, identities, and life experiences can thrive. ProcessUnity is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.
-
Technical Product Support Specialist
4 days ago
Concord, Massachusetts, United States ProcessUnity Full timeJob Title: Technical Product Support SpecialistProcessUnity is a leading provider of cloud-based risk and compliance management solutions. We specialize in helping organizations manage third-party risk, cybersecurity risk, and enterprise risk through our comprehensive and user-friendly platform.About the Role:Maintain expert working knowledge of ProcessUnity...
-
Technical Support Specialist
2 weeks ago
Concord, Massachusetts, United States Cambium Learning Group Full timeWe are seeking a highly skilled and customer-focused Technical Support Specialist to join our team at Cambium Learning Group. As a key member of our Customer Success Team, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our products and services.Key Responsibilities:Provide technical support...
-
Technical Support Specialist
4 weeks ago
Concord, Massachusetts, United States Cambium Learning Group Full timePrimary Product Support RepresentativeThank you for considering a career at Cambium Learning Group. We are always looking for passionate and talented individuals to join our team. If you have searched our current openings and haven't found a position that fits, we'd love to hear from you. Please take a look at the below and fill out an application. As soon...
-
Customer Support Specialist
4 weeks ago
Concord, Massachusetts, United States Tripleseat Software Full timeJob Title: Customer Support SpecialistWe are seeking a highly skilled and customer-focused Customer Support Specialist to join our team at Tripleseat Software. As a key member of our support team, you will play a critical role in ensuring the success and satisfaction of our customers.Job SummaryThe Customer Support Specialist will provide top-tier support...
-
Senior IT Support Specialist
3 weeks ago
Concord, Massachusetts, United States IronArch Technology Full timeSenior Help Desk SpecialistAbout the RoleWe are seeking a highly skilled Senior Help Desk Specialist to join our team at IronArch Technology. As a key member of our IT support team, you will be responsible for providing technical assistance and support to our users, ensuring that they have the necessary tools and resources to perform their jobs...
-
Customer Support Specialist
3 days ago
Concord, Massachusetts, United States Tripleseat Full timeCustomer Support SpecialistTripleseat is a leading web-based event management and sales platform designed for restaurants, hotels, and unique venues. Our mission is to simplify and streamline the event planning process, allowing our clients to focus on delivering exceptional customer experiences.We pride ourselves on fostering a collaborative, innovative...
-
Medical Support Specialist
4 days ago
Concord, Massachusetts, United States AG Globe Services Full timeJob Title: Medical Support SpecialistJob Summary: We are seeking a Medical Support Specialist to join our team at AG Globe Services. As a Medical Support Specialist, you will provide high-quality patient care and support to our clients in Concord, MA. Responsibilities: Provide patient care and support to clients in Concord, MAAssist with medical procedures...
-
Behavioral Support Specialist
2 weeks ago
Concord, Massachusetts, United States ProCare Therapy Full timeJob OpportunityWe are seeking a dedicated and experienced Behavior Specialist to join our team at ProCare Therapy.Job Responsibilities:Provide instructional support to students, either individually or in small groups, as directed by teachers or special education staff.Assist in the implementation of Individualized Education Plans (IEPs) and behavioral...
-
NanoScience Technical Sales Engineer
4 days ago
Concord, Massachusetts, United States Oxford Instruments Full timeAbout Oxford InstrumentsOxford Instruments is a leading scientific instrumentation company that accelerates breakthroughs in various fields. Our technology and expertise enable customers to discover and bring to market innovative advances that drive human progress.Job SummaryWe are seeking a highly driven and enthusiastic NanoScience Technical Sales Engineer...
-
Medical Support Specialist
3 weeks ago
Concord, Massachusetts, United States AG Globe Services Full timeJob Title: Medical Support SpecialistLocation: Concord, MAContract Duration: 13 weeks with the possibility of extensionWork Schedule: 36 hours/weekShift: 7p-7:30a, 3x12sPay rate: Up to $22/hrMUST HAVE REQUIREMENTS:BLSEMT preferredCovid vaccineBENEFITS and INCENTIVES WE OFFERReferral Fee Program: (Please ask our Recruiter for details).Healthcare Benefits Plan...
-
Behavioral Support Specialist
3 days ago
Concord, Massachusetts, United States ProCare Therapy Full timeJob OverviewWe are seeking a highly skilled Paraprofessional to provide behavioral support services to students in a school setting.Responsibilities:Collaborate with teachers and special education staff to implement Individualized Education Plans (IEPs) and behavioral plans.Provide instructional support to students, either individually or in small groups, to...
-
Medical Support Specialist
4 weeks ago
Concord, Massachusetts, United States Emerson Hospital Full timeJob SummaryAt Emerson Hospital, we are seeking a skilled Medical Support Specialist to provide assistance with nursing care of patients as needed under the direction and supervision of licensed nursing personnel.Responsibilities:* Provide nursing care in accordance with the stated philosophy and standards established by the Nursing Services Department and...
-
Medical Support Specialist
3 days ago
Concord, Massachusetts, United States AG Globe Services Full timeJob Title: Patient Care TechnicianJob Summary:We are seeking a skilled Patient Care Technician to join our team at AG Globe Services. As a Patient Care Technician, you will provide high-quality patient care and support to our clients in a fast-paced healthcare environment. Key Responsibilities:• Provide direct patient care and support to clients in a...
-
Concord, MA Paraprofessional
19 hours ago
Concord, Massachusetts, United States Soliant Full timeJob OverviewWe are seeking a dedicated and passionate Support Specialist to join our team in the Concord, MA area. This is a contracted position through Soliant Schools, and Soliant will be actively involved in the screening process.Position Details:Type: Contracted Hours: Full-time (32.5 hours/week) Schedule: 7:30 am - 2:00 pm Location: Onsite within the...
-
Emergency Department Support Specialist
3 days ago
Concord, Massachusetts, United States Emerson Hospital - EM Full timeJob Title: Emergency Department TechnicianJob Specialty: Emergency Care SupportJob Duration: IndefiniteShift: Nights, 7:00 PM - 7:30 AM, 3x12-hour shiftsGuaranteed Hours: 36 hours per weekExperience: Preferably experienced in emergency care settingsCertifications: BLS required, EMT Certification preferredKey Responsibilities: Provide Basic Life Support (BLS)...
-
Technical Account Manager
3 days ago
Concord, Massachusetts, United States JSat Automation Inc Full timeJob Title: Technical Account Manager - Life Sciences Automation About JSat Automation Inc. At JSat Automation Inc., we believe that by providing our customers with the resources they need to overcome obstacles in their quest for scientific discovery and change, we can more broadly improve the daily lives of everyone in our world. It is our mission to...
-
Bread Production Specialist
4 weeks ago
Concord, Massachusetts, United States Nashoba Brook Bakery Full timeNashoba Brook Bakery: A Hub for Bread EnthusiastsWe're seeking a skilled and passionate individual to join our dynamic bread team at Nashoba Brook Bakery. As a key member of our team, you'll play a crucial role in producing high-quality bread and pastries that delight our customers.Our StoryNashoba Brook Bakery was founded on a friendship and a shared...
-
Operating Room Support Specialist
3 weeks ago
Concord, Massachusetts, United States Emerson Hospital Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Operating Room Support Specialist to join our team at Emerson Hospital. As a key member of the perioperative team, you will play a vital role in ensuring the smooth operation of our operating rooms.Key ResponsibilitiesMaintain a clean and organized operating room environment, including equipment...
-
Administrative Support Specialist
4 days ago
Concord, Massachusetts, United States Emerson Hospital Full timeJob SummaryWe are seeking a highly organized and detail-oriented Office Assistant to join our team at Emerson Hospital. This role will provide administrative and clerical support to the Outpatient Rehab Department, ensuring that all necessary paperwork is available for clinicians and support staff.Key ResponsibilitiesEnsure that required orders to treat...
-
Memory Support Specialist for Active Adults
3 weeks ago
Concord, Massachusetts, United States Senior Care Solutions Corp d.b.a. Seniors Helping Seniors Full timeJob Title: Short Term Memory Support SpecialistJob Summary:We are seeking a compassionate and caring individual to join our team as a Short Term Memory Support Specialist. As a member of our team, you will provide support and companionship to adult clients in their homes, helping them maintain their independence and dignity.Key Responsibilities:Provide...