Associate Client Service Manager, Surety

4 days ago

Little Rock, Arkansas, United States GGB - Global Full time
About the Role

GGB - Global is seeking an Associate Client Service Manager to join our team. As a key member of our client service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and building strong relationships.

Key Responsibilities
  • Assist Senior Client Service Managers with day-to-day coverage questions and contract reviews.
  • Proactively coordinate renewal cycles to ensure all necessary steps are completed in a timely fashion.
  • Answer client questions on applications and requested renewal information.
  • Communicate and maintain good working relationships with markets.
  • Assist in preparing renewal strategy documents and proposals.
  • Prepare and/or check market submissions.
  • Analyze quotes from carriers and negotiate terms and conditions.
  • Responsible for binding of renewal coverage and the accuracy of programs that are bound.
  • Process certificates, endorsements, invoices, policies, endorsements, and audits.
  • Responsible for certificates, endorsements, audits, invoicing, and policy checking.
  • Provide a high level of day-to-day technical support to the team.
  • Ensure that all documentation is received on a timely basis and is accurate.
  • Manage policy and endorsement follow-up system, including maintaining reminder system.
  • Prepare proposals and presentations to existing clients and prospective new clients.
  • Navigate carriers' websites to obtain endorsements, loss runs, renewal policies, and invoices.
  • Communicate with markets for renewal policies, endorsement requests, and invoices.
  • Assist other team members to balance workloads when needed.
  • Provide backup for other team members during their absence.
  • Undertake various duties as assigned.
Requirements
  • Current Property and Casualty License.
  • Bachelor's degree with 3+ years client service and/or claims management experience-OR-High School degree/GED with 5+ years client service and/or claims management experience.
Preferred Qualifications
  • Commercial (property/casualty) insurance knowledge and experience managing client relationships.
  • Solid financial acumen.
About GGB - Global

GGB - Global is a leading provider of insurance and risk management solutions. We are committed to delivering exceptional service to our clients and building strong relationships with our partners.

We value inclusion and diversity and are an equal opportunities employer. We believe that all persons are entitled to equal employment opportunity and prohibit any form of discrimination based on protected characteristics.

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