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Customer Support Associate
2 months ago
Premier Subaru of Fremont is a proud member of the Premier Automotive Group, which encompasses over 32 dealerships across 7 states. We are dedicated to representing leading automotive brands such as Honda, Toyota, Nissan, Kia, Dodge, Chrysler, Jeep, and Fiat.
Our organization is deeply committed to community involvement through initiatives like the "Giving Hope Foundation."
We are currently in search of a Part-Time Cashier/Customer Service Representative.
What We Provide:
- Competitive pay structure based on experience, with hourly rates ranging from $16.00 to $18.00.
- Comprehensive Medical, Dental, and Vision Insurance.
- 401(k) plan with company contributions.
- Ongoing professional development opportunities.
- Participation in community service days through the Giving Hope initiative.
- Employee programs offering referral bonuses, vehicle acquisition, and automotive discounts.
Key Responsibilities:
- Processing various payment methods from customers and external businesses.
- Executing closing procedures, including cash drawer reconciliation and transaction logging.
- Organizing and maintaining files and logs systematically, ensuring all paperwork is processed accurately.
- Responding to online inquiries with professionalism and accuracy.
- Scheduling service appointments for customers.
- Conducting phone surveys to gauge customer preferences and service quality.
- Utilizing lead management tools effectively.
- Compiling necessary reports and documentation promptly.
- Performing additional job-related tasks as required.
We expect our team members to demonstrate ethical behavior, ensuring the highest level of customer satisfaction and integrity in all interactions.
Additional duties include answering phone calls and directing them to the appropriate personnel, acknowledging customers promptly and courteously, and handling general clerical tasks.
This position requires part-time availability, primarily in the afternoons and evenings, as well as full days on Saturdays. Team support across departments may also be necessary.
Qualifications:
- Strong ability to communicate information clearly and professionally.
- Effective time management skills.
- Proficient typing abilities.
- Basic computer literacy.
- Fundamental problem-solving skills.
- Punctuality and multitasking capabilities.
- Familiarity with Word and Excel.
- Availability to work on weekends.
A pre-employment drug test and background check will be conducted to ensure we build a cohesive team that can best serve our customers' needs.
We are an equal opportunity employer and do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws.
Job Type:
Part-time
Compensation:
Based on experience.
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