Bilingual Healthcare Customer Service Professional

2 weeks ago


Lexington, Kentucky, United States Credit Solutions LLC Full time
About Credit Solutions LLC

Credit Solutions LLC is a leading provider of extended business office solutions and bad debt recovery services throughout the United States. Founded in 2003, our company is committed to delivering exceptional results for our clients through the expertise of our talented staff.

Job Summary

We are seeking a highly skilled Bilingual Healthcare Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for assisting patients in resolving their medical balances and providing exceptional customer service over the phone.

Responsibilities
  • Assist patients in resolving their medical balances by negotiating and collecting payments
  • Provide exceptional customer service over the phone, actively listening to patients and resolving their billing issues
  • Work collaboratively with our team to achieve exceptional results for our clients
  • Develop and maintain a thorough understanding of our clients' needs and preferences
  • Stay up-to-date on industry developments and best practices in healthcare billing and finance
Requirements
  • High school diploma or equivalent
  • Previous customer service experience
  • Experience in healthcare billing and finance
  • Understanding of HIPAA
  • Ability to learn new software quickly
What We Offer

We offer a competitive wage starting at $12-$13/hour, plus benefits, including paid time off, holiday pay, company-paid life insurance, a 401k plan, health benefits, vision, and dental benefits. We also offer flexible schedules, multiple opportunities to participate in and support charitable organizations, and monthly employee activities and recognition.

Why Work for Credit Solutions LLC?

We believe that our employees are our most valuable asset. We attribute our success as a company to our ability to recruit, hire, and maintain a positive and productive workforce. A happy employee is a productive employee, and our benefits reflect how much we care. We provide numerous employee appreciation activities and a referral bonus program.



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