Senior Account Manager III
4 weeks ago
Job Summary:
The Senior Account Manager III is responsible for managing the customer relationship from commitment to closing. This includes processing residential loan files and working with customers, vendors, and in-house operations from application to funding.
Key Responsibilities:
- Collects all stipulations through final approval.
- Prepares, validates, communicates, and delivers all Revised Loan Estimates and Interim disclosures.
- Prepares, validates, communicates, and delivers all Closing Disclosures.
- Coordinates the borrower's closing appointment by providing loan documents to the closing agent and facilitating changes to final required documents for wire disbursement.
- Ensures the performance of all duties are in accordance with the company's policies, procedures, and all state and federal laws and regulations where the company operates.
- Manages a pipeline of 40-50+ loans at a given time.
- Acts as the primary liaison between Sales, Title, Escrow, Funding, and Borrowers.
- Effectively communicates with all partners to ensure a smooth and efficient process.
- Accountable for all loan files once they are received from Sales.
- Reviews documentation for accuracy, demonstrating a high attention to detail.
- Evaluates credit, income, and title reports.
- Performs other duties and projects as assigned.
Requirements:
- Minimum of 2+ years recent mortgage processing experience required.
- Strong knowledge of various loan products and programs, specifically FHA/VA/Conventional Purchase and Refinance required.
- Ability to adhere to established turn times, productivity, and quality metrics required.
- Experience working in a retail mortgage/call center environment preferred.
- Excel in a fast-paced environment with the ability to multitask.
- Demonstrate excellent follow-up and communication skills with borrowers, internal partners, and teammates both over the phone and via email.
- Bachelor's Degree preferred, but not required.
Why work for loanDepot:
- Competitive compensation package includes the ability to earn incentive compensation in addition to a base hourly wage.
- Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
- Work with other passionate, purposeful, and customer-centric people.
- Extensive internal growth and professional development opportunities, including tuition reimbursement.
- Comprehensive benefits package, including Medical/Dental/Vision.
- Wellness program to support both mental and physical health.
- Generous paid time off for both exempt and non-exempt positions.
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