Facility Solutions Manager
11 hours ago
City Wide Facility Solutions is a leading provider of facility management services, dedicated to delivering exceptional results to our clients. We are seeking a highly skilled and motivated Facility Solutions Manager to join our team in Troy, Michigan.
The successful candidate will have a proven track record of success in account management and route sales, with a strong focus on building relationships and delivering value to our clients. As a Facility Solutions Manager, you will be responsible for developing and maintaining positive relationships with existing clients, managing and expanding client partnerships, and collaborating with our operations team to ensure seamless service delivery.
Key Responsibilities:
- Develop and maintain positive relationships with existing clients through regular communication and proactive problem-solving.
- Manage and expand client partnerships by identifying opportunities to upsell and cross-sell our services.
- Collaborate with the operations team to ensure timely and effective service delivery, and to identify and address any potential issues.
- Engage with and manage night managers and independent contractors to ensure seamless service delivery.
- Focus on electronic communication through our CRM system to ensure timely and effective communication with clients and internal stakeholders.
Qualifications:
- Excellent customer service and relationship-building skills.
- Proven track record of success in account management and route sales.
- Ability to juggle multiple projects and priorities simultaneously.
- Desire to learn and grow professionally, with a strong focus on delivering exceptional results.
- Highly organized and detail-oriented, with excellent follow-through on commitments.
- Positive and outgoing personality, with excellent verbal and written communication skills.
- Proficient in Microsoft Office and CRM database systems.
Requirements:
- 2+ years of experience in account management and route sales, preferably in the facility management industry.
- Proven track record of success in client retention and relationship-building.
- Highly detail-oriented and organized, with excellent follow-through on commitments.
- Positive and outgoing personality, with excellent verbal and written communication skills.
- Proficient in Microsoft Office and CRM database systems.
Benefits:
- Competitive compensation package, including base salary and uncapped commissions.
- 401(k) plan with 4% match.
- Health care plan (medical, dental, and vision).
- Paid time off (vacation, sick, and public holidays).
- Paid training and development opportunities.
- Mileage reimbursement.
- Smartphone and company laptop.
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