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Front End Operations Manager

2 months ago

Bellevue, Washington, United States Kroger Full time
Job Summary

We are seeking a highly skilled and experienced Front End Operations Manager to join our team at Kroger. As a key member of our store operations team, you will be responsible for providing day-to-day support of all Front End department operations, policies, processes, and procedures.

Key Responsibilities
  • Develop and implement effective and efficient processes, policies, and procedures for Front End, Customer Service Center, and Accounting.
  • Design and maintain a clean, efficient, and organized working environment for Front End, Customer Service, and Accounting.
  • Ensure safe, effective, and efficient customer service is provided throughout the department.
  • Improve key performance indicators, including Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
  • Provide training, support, and follow-up on all aspects of Key Retailing.
  • Coach and train customer service managers and front-end supervisors.
  • Demonstrate the ability and desire to promote, communicate, and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
  • Support store management and customer service managers in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self-Service Checkouts, Customer Service Center, Accounting Room, and parking lot area.
  • Follow through on special assignments and perform any and all duties as assigned.
Requirements
  • Willing to work mornings, afternoons, evenings, or nights as the work demands.
  • Willing and available to work weekends and holidays as needed (emphasis on Prime Time).
  • Store retail experience with an emphasis on customer service and front-end operations.
  • Ability to multi-task and handle large workloads.
  • Effective written and oral communication skills.
  • Ability to learn a wide range of computer applications, including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.
  • Understanding of all key components of department operations, including managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, and expense control.
  • Past work record must exhibit a high level of integrity and dependability.
Preferred Qualifications
  • Thorough experience in customer service and all phases of front-end operations.
About Us

Kroger is a leading grocery retailer with a rich history of innovation and commitment to customer satisfaction. As a member of our team, you will have the opportunity to work with a diverse group of talented individuals who share a passion for food and people. We strive to create a welcoming and engaging environment where you will love to work.

About the Team

We are a team of dedicated professionals who are passionate about delivering exceptional customer service and creating a positive shopping experience. We are committed to excellence and strive to make a difference in our communities through our Zero Hunger | Zero Waste and Framework for Action: Diversity, Equity, and Inclusion plans.

Benefits
  • Health care benefits
  • Paid time off, including vacation, sick leave, and parental leave
  • Mental and emotional support resources through our Employee Assistance Program
  • Participation in a 401(k) plan and/or participation in a Taft-Hartley pension fund, subject to certain eligibility requirements
  • Group term life insurance eligible, depending on varying criteria by location and subject to certain eligibility requirements
  • Potentially bonus eligible, depending on varying criteria by location
  • Associate discounts
  • Tuition assistance, college scholarships, and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements
  • Robust internal training and development resources to grow your career