Client Services Coordinator

3 days ago


Downers Grove, Illinois, United States Drapery Connection Full time
About the Role

We are seeking a highly skilled and detail-oriented individual to join our Client Services Department as a Scheduler and CRM Specialist. As a key member of our team, you will play a crucial role in contributing to our continued growth and success.

Key Responsibilities
  • Make outbound calls to schedule appointments for installers and respond to inbound calls from clients regarding their installation, remeasures, and repairs.
  • Update and maintain our CRM platform to ensure accurate and up-to-date customer information.
  • Collect and organize installer paperwork for scheduled days and maintain job files with completed paperwork.
  • Process customer repairs and utilize your ability to use maps to schedule appointments geographically within a reasonable distance.
What We Offer
  • Paid training and development opportunities.
  • Paid time off and a comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) plan and employee discount program.
  • A competitive salary of $45,000 per year.
About Us

Drapery Connection is committed to providing a work environment that values mutual respect, diversity, and inclusion. We are an Equal Opportunity and Affirmative Action Employer, and we seek to recruit, develop, and retain talented individuals from a diverse candidate pool.



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